Used Cars with Tow Hitch, Manual

I bought a 2014 Kia Soul Plus from Carvana. I really enjoyed this car buying experience. There was no hassle with traveling from dealership to dealership, no annoying sales calls after visits, and definitely no pressure to buy something the car sales man wanted to get off his lot opposed to what was best for me and what I wanted. I had started a purchase and then a better model of the car I wanted came available. It was no problem at all for me to switch the vehicle I wanted. The site stated it would be available at the end of the month so I reserved it and went through setting up the buying process online. They made the car available sooner for me, which I really appreciated because my car was totaled and I was without one. I put in the amount I make monthly and let them do a soft inquiry on my credit. It immediately let me figure out what I could afford with the down payment I would need. My goal was to keep my car payment the same as I had before, which I was able to do within a few dollars. I felt like there was a great selection for the price range I needed, basically at or under $14,000. The car I bought was a few hundred below fair market value so I'm super happy with the deal all the way around. The car was in excellent condition when I picked it up. There was one feature that was missing from the car, a tow hitch. This was immediately noted and I was offered $250 so that I could have one added. That's a little bit of a hassle, but I appreciate that they were willing to fix the problem so quickly. The amount covers the hitch and the installation so I really couldn't let that affect the overall rating when everything else went smoothly. Otherwise, the car was exactly as described online. The paint chips described online had been touched up during their repair process so it was actually better than described. The car fax and everything they had done to prepare the car was provided to me in the paperwork. I would like to give a big thank you to their service team. They were just fantastic! Everyone was super polite and helpful. Anyone I've disused my car with, I've encouraged them to give these guys a shot before hassling with a dealership. This will definitely be my first stop the next time I'm looking for a car.

Customer services was good up until finding a key feature was missing. Found myself having to proactively reach out the the team to obtain status updates and push the process through since I was doing my own 3rd party financing which I was okay with to some degree since everyone was so nice. Car showed up and Kaitlin was great. Did a once over on the car to find the tow hitch (which was a key feature in purchasing this car in particular) was missing. Jake from parts contacted me and let me know that they would be sending a check for $250 since they mad a mistake and annotated a feature that was never there. Upon doing some digging on the number I realized it wouldn't even cover a part let alone all the parts plus the labor. 6 angry emails later, Jake informed me that $250 was their best offer since adding a tow hitch after the 7 day period (which then would make it mine anyway) would invalidate warranties. Not a valid "excuse" in my book since legally I would have been the one to waive my rights to the warranties after the trail period was over. Prior to this experience I was excited to tell people about carvana when they asked. Afterward, I question if they truly live the customer service value and guarantee I wouldn't be having any good, lengthy conversations with anyone when they bring up the brand name. Wish this would have went differently, but unfortunately a $250 tow hitch left a bitter taste in my mouth.

I've always been a Honda guy, and after deciding to move on from my old Honda Pilot I started looking for the right Accord to fit my expectations. I found what I wanted and went to the Honda dealer that I bought my previous to cars from. They didn't have exactly what I wanted but they had something close... for only a few thousand more. We entered a negotiation phase, which surprised me since I had never had to do this at this particular dealer before. I eventually walked away. They gave me a write-up for a possible lease deal, and after doing the math myself I realized it was downright exploitative. I was done with them after this. I looked around at other dealers within a three hour drive but was worried about getting the same run-around at each of them. I was also worried about finding out that their inventory had changed after I drove all the way there and the car I wanted to see was gone. You can probably guess how this story ends. I looked online, found Carvana, I liked what I saw. The pictures of the actual car are excellent. They even point out the scratches for you. The car I looked at and picked online was the exact car that they delivered to me. While it would be nice to negotiate the price lower, the listed price is fair. the new car was spotless when I picked in up. The Carvana rep was awesome (Carvana, you should give James in Austin a bonus). He competently evaluated my trade-in, and we processed the paperwork as efficiently as possible. The only drawbacks I had were that 1. the coin-slot in the giant vending machine was broken so I didn't get the full novelty experience, and 2. there was no owners manual for my car (not uncommon when buying a used car).

I just purchased my first vehicle in over 15 years and I took a chance on an on-line company selling cars. I did not know what to expect and really did not have the highest expectations but I was happy surprised with the service. When Rebecca dropped off the car she pointed out a scratch which happened during transit and noted as an item to fix at Carvana's expense. Then I asked for an extra key and the car was lacking a manual.... she noted both and they are delivering. A company that keeps its promises will always have me as a customer. One other interesting note.... just to check the prices on Honda Accords I went to a local dealer and found a car exactly like the one I bought (exact color and mileage). I asked for the price and it was close to $2000 dollars more than Carvana. I quoted him the Carvana price and his response was priceless..."you should buy the car." I did......

I'd been interested in purchasing a Scion FR-S since they came out, and Carvana had one in the color I wanted, with the manual transmission I wanted, at a very reasonable price. Add in a 7 day test drive and at-home delivery and what's not to love?

The car is excelent Intook it to a dealer for an i spection within the 7 day period and came back with flying colors, extra keys, matts, owner manual and a change of oil and filter was needed and carvana is paying for all of it. Evwryone from costumer service has been great throught the process including and moat notably the local agent that deliver the car Nicole Smith.

I really didn't believe I had bought a car. It really is that easy! Delivery is great, the car was clean, the process was simple and quick. My only negative...the owner's manual wasn't in the car. I called and was told it would be in the mail the next day, 2 weeks later, still no owner's manual.

It was the easiest purchase ever! Entire process took maybe an hour, delivery included. I have been telling everyone how easy this was. Carvanas financing beat my banks rates, and I love that I have 7 days to make sure I love my car. I mean it when I say I will never buy another car from a dealership ever again. Bryan, my delivery guy, delivered my Mazda 3 exactly when he said he would, to the minute. I picked up my car on my lunch break, and was back on the road in my new car in less than 15 minutes! Bryan thought my Mazda mats were a little dirty so he replaced them for me. My car was delivered spotless, and with a manual in the dash. I cannot reccommend Carvana enough. Literally the best experience ever!

I received my car last week. I was excited to buy a car online and the process was easy. I ordered the car that I wanted with ease. Everything was smooth ,and I was very satisfied with my purchase. When the car arrived I was not a very happy camper. First of all, the delivery driver arrived later than our scheduled time. I glanced outside and noticed the car was very dirty and hadn't been detailed. I went outside to the Carvana rep and she did immediately offer me a gift card to pay for the detail. I accepted and tried not to be upset. Once I opened the driver seat door I quickly noticed horrible stains on the seats . I did not get to test drive the car, due to the Carvana rep acting as if she was in a rush. Once I signed some paperwork, I said my goodbyes to the rep. I hopped in the car and saw my gas tank was nearly on empty. I That was another disappointment. I was feeling like a invalued customer at that point. I opened the glove box and realized there wasn't a owners manual. There are also a few other things that displeased me. Caravana's website states that they spend $250 detailing your car. I was given a $100 gift card from them,which didnt cover the price.I ended up contacting Carvana to let them know everything and they said they would send me a manual and an additional gift card to cover the detail. Well I only received $75 more dollars toward the detail. That means, technically ,Carvana owes me another $75 because that was their advertised promise, and after checking local prices , $250 is exactly how much a full detail costs, especially with the way my seats were stained. Im wasting time and money, wheni have to handle these types of issues.Carvana should stand behind everything that is listed on their website! That's called false advertising. I feel like my experience was tarnished and I expected more. The associates for Carvana seemed like they wanted to fix the issues, but they still fell short. If I wasn't so tired of car searching and if this car wasn't the one I really wanted, I would have told Carvana to take it back the moment I seen it pull up in front of my house dirty . Embarrassing!

I need an owner's manual other than that it was a great experience