Used Cars with Leather Interior, Manual

At 5:25PM the day before the car was to be delivered I got a call saying there was a recall and if I took delivery I would have to sign a release about the recall. I said that I would not take the car until the work was done. This started a two week process of no communication - after being told I would receive updates every couple of days by email. I had to call repeatedly.....then was told there was a second recall being taken care of, but it should be done on Friday the 20th. Heard nothing again. Called and was told there was a problem with the tire pressure monitoring system that had to be fixed. Received a call on Wednesday the 25th that everything was fixed and ready for delivery on Friday the 27th. We received the car at the correct time and noted to the delivery person that the car was supposed to have a leather interior, which it does not. She said she would report it and a refund should be given. Then after all the paper work was signed and the delivery person left, the car was driven AND the tire pressure monitoring system was malfunctioning still. I called Carvana today, the 28th, and was given instructions on taking the car in to have the problem checked, reported and fixed. It is a holiday weekend and nothing can be done until Tuesday. That is only 2 days before the 7 day return period is up and don't know if it can be fixed by then. I like the car, but the process has been stressful with a lack of communication from Carvana. The delivery people did more to get information for me and to try to facilitate delivery of the car. It was 16 days after the original delivery date that the car was received......the checks had been sitting here all that time and a car payment is due June 1. The price of the car is the only reason the transaction was not aborted during the 16 days...but the car is not as it was presented on line and there is still a problem to be fixed.

Before even considering buying through Carvana I did a ton of research. But the more I read about it, the more the research solidified the fact that this company seemed to be great! So I decided to look for a car. In comes the car of my dreams, a white 2014 Jeep Compass Latitude with a leather interior. I had a great financing rate and the right down payment, so I did it! I decided I would pick up my car in Nashville (not too far from where I live in Indianapolis!) I took the drive down there on 2/6/2016 and got to the vending machine. The experience was beyond anything I have ever experienced. I put my souvenir coin and here came my car down the vending machine! It looked amazing, polished and washed up. To my surprise once it got closer to the dock, I saw a red bow on the top of the hood!! (Wow, can you say above and beyond?! The day before was my birthday, so they did that just for that.) Once I got a few papers signed, I was able to explore the pristine car and opened up the back seat and even found a birthday gift, that had all types of things to keep my car clean!! TOTALLY above and beyond. I am delighted with this dealership and after a week with the car, I am still in love!

So I found Carvana in what Bob Ross would have called a "happy little accident", and I'm glad I did. Looking at cars on the internet while drinking wine, having fancy cheese plates, and wearing whatever configuration of clothing you want is literally what the internet was invented for (sorry weird cats). As an added bonus, there's no haggling, and no pushy sales people, both of which are the opposite of "on fleek" as the kids say nowadays. The search options made it easy to find the car I was interested in (hello third row seat, 20-inch rims, and leather interior). The 360 view made it easy enough to inspect all the dents, dings, and bonus features. Once I selected a car, it was immediately reserved for me. Giving me enough time to muddle through my third party financing with just a couple of phone calls (thanks Katie, and Logan) and convince my wife that she needed this car like we need our wine and fancy cheeses. The car was delivered by Chris on a Monday. It was sunny outside, although I'm not sure that's important. The kids were ridiculously excited, and super pushy about making sure we bought the car. I suppose five and a half year olds and eight and a half year olds can be that way though…also the fact that their however many years old and a half is real important to them. Chris on the other had was pretty mellow, not only did he not seem to care about his age or half years at all, or even mention it, it seemed like he was just there to answer questions, facilitate the process, and help us sign paperwork, so thanks Chris. Currently (at least when this was first written) we're in the 7 day trial period. We did take the car to a mechanic, because I'm a grown up, and I'm supposed to do things like that before dropping many thousands of dollars on something. It checked out mostly ok. There are a couple of minor maintenance issues we'll have to take care of in the next 12 to 24 months (alignment, battery, tires, and perhaps a strut or two)…but it's not a new car, so it was somewhat expected. All in all, it's been a great experience so far. I highly recommend Carvana, even though I don't work for them, and they aren't even paying me to do it. The experience has been easy, their staff is nice, and the cars aren't too bad either.

I was very skeptical of purchasing a car online, however, it seems to be the way of the future and like any good millenial I was willing to give it a shot. I started looking for a new car on a Friday afternoon, and by Friday night, I had a value for my trade-in (which was great, by the way.. more than I expected for the car), and ended up purchasing a vehicle. I never would have been able to buy a car as nice, with that year and that mileage anywhere else for the same price (trust me, I checked). The customer service was great, and on Tuesday, my vehicle was delivered by an extremely friendly Carvana employee. My only complaint throughout the process was that the car showed up with additional marks/paint blemishes that I wasn't aware of up-front. Apparently Carvana only highlights the "top three priority" marks on the car, which in my case overshadowed the fact that the white paint from the car's recent paint job had smeared onto the black rear bumper in multiple locations. The car also had stains on the interior leather seats that was not pointed out online, as well as an insufficient detail (there was dust all over the dashboard, the clock was set to the wrong time, there was dirt on the back of the car). The Carvana employee assured me that they would do something about the paint smears being that they weren't pointed out online, however, the next day I received an email that said the bad paint job would not be fixed and that it was "priced accordingly." This was frustrating, but I agreed, it seemed like a great deal for the vehicle I had chosen. The day after, I received another email stating that I could bring the vehicle down to the "vending machine" in Atlanta, not far from where I live, where they would apply "Black Magic" to the bumper to cover up the paint smears. I responded saying I could bring it as early as tomorrow, and no one has responded to me despite my follow-up email this morning. Overall, I like my car, I like the customer service (until today), but ALL blemishes should be pointed out, not just the "top 3," or they should at least do a better job of advertisting that not ALL blemishes are shown. That was frustrating.

I was very sure about what I wanted, so it took a few weeks of checking Carvana's site until I found a vehicle that met my exact requirements. I finally located what I wanted. A Gunmetal Grey 2012 Ford F150 4x4 with a V8, low mileage (25K miles) and a towing package. Other requirements were a leather interior, sat nav, backup camera, remote start, sunroof, heated and cooled seats, etc. In other words, a fully loaded truck with every gadget available from the factory. This vehicle had it all and for a bit less than blue book value. Everything started out perfectly. We filled out all the paperwork online, uploaded requested documents, were approved, etc. Completed web transactions on 11/27/2016 around lunch time. Website said that the earliest we could pickup the vehicle was 11/30/2016. We decided to wait until Friday 12/2/2016 and pick it up after work between 5:00 and 6:00 pm. On 12/2/2016, I got dropped off at work that morning with plans of taking a quick Uber ride to the Carvana location. I get an email at 10:30am telling me that there's been a delay and I need to call them. I do. I'm told that the truck that was transporting my vehicle broke down in Louisiana. I'm told the soonest we can pick up the vehicle is 12/7/2016. I ask if they can deliver. I'm told that can't happen until 12/13/2016. I let the customer service rep know that I'm not the least bit happy about the short notice, but I guess we'll work it out. I will need to call them back. I make some phone calls arranging for a way to get home and then contact my wife to see what we want to do. She's got the day off on 12/7 so we decide I'll take the day off so we can just both go there and check the vehicle out. Fast forward to 12/7. My wife drops me off at the Carvana location and the truck is sitting ready to go in the prep bay. I spent about 10 minutes walking around it and looking it over. I couldn't believe what I was looking at. The scratches and rock chips displayed on the website looked far worse online. In person this vehicle looked very close to showroom floor condition. I went inside, introduced myself and was taken back out to the truck to go over the final paperwork. No surprises, a few signatures later, two $25 gift cards as a consolation for the aggravation and I'm sitting behind the wheel. I've been driving it daily ever since. If it weren't for the initial delay/reschedule, I would have called this transaction perfect. As it stands it's nearly perfect, which is close enough for me. I've now owned the truck for a little over a week so I've had a good chance to really look it over and drive it. I'm no less impressed than I was the moment I first saw it in person. No hidden damage or problem, and people cannot believe it is 4 years old. I looks new, smells new and drives new. I paid a reasonable price and got exactly what I wanted with minimal haslle. Can't ask for much more than that.

My only qualm is the leather interior was very dirty. Need to pay to have cleaned.

The process is easy and communication with customer service is very good. However,part of the description is wrong on my car. It listed a leather interior and light tan seats but turned out seats are faux leather and cloth, and interior is light grey. Probably not a deal breaker but something that most people are picky about and need to know about.

I bought this Jeep a.week ago and enjoyed driving it . The vehicle drives nice and is very comfortable. Love the leather interior and has all the options that I wanted. The car arrived as promised and the transaction was effortless. What a wonderful way to buy a car.

We did not have a seamless experience due to the inaccurate description of our vehicle but the customer service team was great and moved swiftly to correct most issues. I would recommend asking for more pictures prior to purchase. Their team was always responsive in addressing all of our issues listed below and continues to communicate with us through the process. We would still purchase a car from Carvana because of the customer service experience and it was still better than going to a dealership. In general we are disappointed for the following issues that were not disclosed in any communication prior to purchasing the vehicle and that there were so many issues after the car went through a 150 point inspection at Carvana and none of these items were caught. 1) Our vehicle came with 5 pictures and listed 1 imperfection (missing paint chips). Upon seeing it for the first time there were multiple chips to the paint all over the car. 2) The car was filthy; it still had trash and food crumbs in it from previous owner. There were stains where cleaner had been sprayed but only half way wiped off and it ran down the leather interior and doors. There were layers of dust and debris on the front dash as well. *Carvana agreed to reimburse us for a professional detail. 3) The passenger side lock was broken off on the inside. *Carvana agreed to reimburse us for repair. 4) The fabric on the interior sunroof cover was already coming off and hanging down. 5) The front dash on driver's side is slightly separated from the front of the car, there is a large gap and no one knows why. *Carvana addressed this issue and we agreed on a resolution. 6) There was a chip in the windshield (driver side line of vision). *Carvana agreed to reimburse us for the repair. 7) There is a large chemical stain to the paint on the lower side of front passenger door.

Bought a MB ML350, had the leather interior and driver assist package I wanted. Delivered with neither. We negotiated a compensation on the missing features that was on the low side. In spite of that, the car was aggressively priced and well detailed. I'm keeping the car and overall pleased. You don't get everything you want in life... The purchase process was smooth and quick and took the car salesperson games out of the equation.