Used Cars with Heated Seats

I like the online buying experience and loved the fact that I didn't have to go to a dealership at all. The customer service was great and the guy that brought me the car was very nice and helpful and the transaction was really quick. The car was also in great condition and they had just replaced the rims because there was some chipping on the original rims. With that being said, there were a couple drawbacks as well. Due to the issue with the rims, my initial delivery was delayed twice for a little over two weeks. It was a little frustrating as I didn't really understand why that issue wasn't noticed earlier. Another small issue I had was that online the car was shown as an XLE but when it arrived it was only an SE. That could have been a deal breaker, but I liked the car and although I would have preferred at least the XSE, I didn't want to keep looking for a car. Lastly, and somewhat related to the above issue is that the view of the car is great, but there isn't a lot of information on car features such as rear view camera, heated seats, etc. that is reliable so you are kind of surprised when the car shows up and it doesn't have some of the features you were hoping for. For an online dealer I think this is very important. In the end, I was happy with the car I got and would definitely try it again, albeit with a little more caution this time.

We recently purchased a van through Carvana and it was such a wonderful experience! Everyone I talked to was very helpful and walked me through the whole process. Delivery was on my birthday, which they noticed and brought me cupcakes and balloons... No dealership would ever do that! So personable and fun! During delivery we noticed there were no heated seats in the vehicle as the site said there were, so they just gave us a credit instead, which was great. They even send you a handwritten thank you card after buying- again, so personable! I would recommend this to anyone and everyone!

Carvana was excellent. I actually completed all of the paperwork using my cell phone. Yes, a computer would have been easier but it can be done via cell phone. As mentioned in previous commnets, it appears features listed for some vechicles sometimes are there when you don't expect them and sometimes missing when they stated the car contained the feature. I had the latter experience. My car clearly stated it had heated seats. When I was driving it back home after picking it up at the vending machine I noticed it did not in fact have them. I called Carvana and told them this fact. At first they stated a "3rd party" is responsible for the feature listing. I immediately conveyed that was not a satisfactory response, and Carvana moved quickly to remedy my issue (I bought a convertable so heated seats are a nice feature). When someone is buying a car online they need to at least have the feature part correct. Carvana did not act immediately on my sitaution which was great. They actually had a meeting to discuss options they could take to satisfy me. At first i thought they would lower the cost of the car or send me a check, but they decided to pick my car back up and install heated seats while lending me another car. It was above and beyond my expectations. All of their paperwork (tag, title, etc.) is put together well. I am glad to give them a 5 star rating. Best car buying experience I have ever had - and a good deal. Great service Carvana!

This entire experience was awesome and EASY! I was all set to purchase a car at a dealership, then found Carvana at the last minute. I was able to purchase a better car with a better interest rate with more extra features (leather, heated seats, back up camera, blue tooth, etc.) then I thought I would be able to afford. I chatted online with the incredible service reps and called in to talk to them a couple of times to finalize things. The car was delivered to my home and they patiently waiting while we took it on about an hour test drive. All the paperwork was completed on a tablet while sitting in my new car. SO EASY! Everyone that encountered my buying experience (family and co-workers) said they will buy their next car with Carvana. Plus they gave me referral cars, so my family and friend can get an extra $500 off their car purchase! I ended up getting the perfect car for about $3500 BELOW blue book value. WOW!

Having spent countless hours in car dealerships, Carvana was a welcomed new experience. As a woman, it's often difficult to feel totally comfortable purchasing a car but Carvana's diverse team of employees and respectful atmosphere made me at ease. My car was ready to try out as soon as I arrive and the process was streamlined and efficient. My only complaint was that one of the features, heated seats, was listed on the website but not actually part of my car's package when I arrived. I was also a bit disappointed in the amount of information I had emailed prior to my pick up that never actually made it to my account on the day of purchase. Perhaps Carvana could establish a log in where purchasers can upload and track their documents rather than uploading them to a generic customer service email address. I would have liked to keep my current tag and had prepared all the paperwork to do so but found out none of that information had ever made it to the local pick up site for processing.

Greetings, First I want to say that I am grateful that you guys financed me, although it will cost me dearly, I am grateful. My overall experience with Carvana was decent, I will go down the list from inception to delivery. First up was Is this a base model, I was told that they had no way of telling so I did not force the issue but did not want a base model but that is what I have. I was told that my car would be delivered by 9am but I did not get the car until after 6 pm due to tint having to be removed but I was told 10:30 and then 1 but it never arrived until 6, I ended up taking the entire day off from work vs a couple hours. I was given 3 keys, with 2 of them not belonging to my car, that meant taking the car to the dealer to get that corrected. I was very satisfied with the exchanges I had with Carvana front line (Phone support) and I was given the opportunity to change cars but knowing that my credit was weak, I didn't want to change ending up without a car so I kept what was delivered and will just have to be happy with not having any of the features I wanted.....Tint which was a big draw for me, navigation, auto start but the navigation was not such a big deal because you have to pay to keep it updated but the auto start, heated and cooled seats were a huge dissapointment but I would purchase again from Carvana because it is a great service and even though, I did not get everything I wanted with my car, I continue to tell people how it took me less than 10 minutes to get my car, without haggle.

I was very sure about what I wanted, so it took a few weeks of checking Carvana's site until I found a vehicle that met my exact requirements. I finally located what I wanted. A Gunmetal Grey 2012 Ford F150 4x4 with a V8, low mileage (25K miles) and a towing package. Other requirements were a leather interior, sat nav, backup camera, remote start, sunroof, heated and cooled seats, etc. In other words, a fully loaded truck with every gadget available from the factory. This vehicle had it all and for a bit less than blue book value. Everything started out perfectly. We filled out all the paperwork online, uploaded requested documents, were approved, etc. Completed web transactions on 11/27/2016 around lunch time. Website said that the earliest we could pickup the vehicle was 11/30/2016. We decided to wait until Friday 12/2/2016 and pick it up after work between 5:00 and 6:00 pm. On 12/2/2016, I got dropped off at work that morning with plans of taking a quick Uber ride to the Carvana location. I get an email at 10:30am telling me that there's been a delay and I need to call them. I do. I'm told that the truck that was transporting my vehicle broke down in Louisiana. I'm told the soonest we can pick up the vehicle is 12/7/2016. I ask if they can deliver. I'm told that can't happen until 12/13/2016. I let the customer service rep know that I'm not the least bit happy about the short notice, but I guess we'll work it out. I will need to call them back. I make some phone calls arranging for a way to get home and then contact my wife to see what we want to do. She's got the day off on 12/7 so we decide I'll take the day off so we can just both go there and check the vehicle out. Fast forward to 12/7. My wife drops me off at the Carvana location and the truck is sitting ready to go in the prep bay. I spent about 10 minutes walking around it and looking it over. I couldn't believe what I was looking at. The scratches and rock chips displayed on the website looked far worse online. In person this vehicle looked very close to showroom floor condition. I went inside, introduced myself and was taken back out to the truck to go over the final paperwork. No surprises, a few signatures later, two $25 gift cards as a consolation for the aggravation and I'm sitting behind the wheel. I've been driving it daily ever since. If it weren't for the initial delay/reschedule, I would have called this transaction perfect. As it stands it's nearly perfect, which is close enough for me. I've now owned the truck for a little over a week so I've had a good chance to really look it over and drive it. I'm no less impressed than I was the moment I first saw it in person. No hidden damage or problem, and people cannot believe it is 4 years old. I looks new, smells new and drives new. I paid a reasonable price and got exactly what I wanted with minimal haslle. Can't ask for much more than that.

I completely enjoyed my car buying experience with Carvana! The online process was so simple. After selecting the vehicle I wanted to purchase, it was just a matter of uploading a few documents and I had an offer on my trade-in and financing approval within minutes. I picked up my car at their Nashville location a couple of days later and it was delivered spotless and in like-new condition. The entire pick-up experience took less than an hour and that's including a 20 minute test drive. No hassles, no sales pitch and no pressure. I wish I could remember the name of the customer advocate in Nashville (I think it was AJ-but I'm not 100% sure about that) because he was excellent and deserves a shout-out in this review. The only extremely slight negative was that the 360 website tour of the vehicle that I purchased incorrectly showed heated seats as one of the features but the car does not have heated seats. Wasn't a deal breaker for me as the car was a great value for the features that it did have and it was otherwise exactly as advertised. Loving my nearly new car and would definitely buy from Carvana again!

I purchased a 2012 Kia sorento yhay was Java Brown, had a 3rd row nice heated seats all leather What i recieved was a silver (with a key tag that said gold btw) kia sorento with NO 3RD ROW, LEATHER SEATS OR HEATED SEATS......crazy Ppl need to do less copy and paste and actually examine these cars. I kept it because it was nice but the illegal false advertising is crazy!

Got the car and features I wanted, no compromises. I changed my mind two times during tbe process, first one ordered was delayed due to manufacturer recall, and Carvana arranged for service before they would sell. I didn't want to wait so selected a on demand vehicle, no pictures yet, while waiting for pictures I discovered the filter for features option on the website. Filtered for bakup camera and heated seats, 10 seconds later there she was the one. Called and cancelled the on demand car ans started purchase process on ' the one' few days later it was delivered to my driveway. 5 minute test drive and I was sold. Hauled away my trade in. Fair price, 7 day test drive, 100 day waranty, and no sleazy used car salesman, what's not to like. 100% satisfied.