Used 2015 Volvo CT 200h

We purchased a 2013 Lexus CT 200h and liked the process so much we bought a second car (2016 Vovlo V60 CC) a year earlier than expected. Both cars are great and the experience...from shopping online to the great customer service at every step of the way...has changed the way we'll buy all my cars from now on. Carvana is GREAT!

I just returned my 2nd vehicle and was disappointed for the 2nd time unfortunately. 1st vehicle (MERCEDES BENZ 2014) returned because check engine light came on, there was more damage than noted on the website, car was not cleaned/detailed satisfactorily, and there was a noted mechanical problem (transmission issue) that was confirmed by a certified Mercedes mechanic. Ok, so i thought, even though i was disappointed and felt that these items shouldve been resolved prior to delivery (as declared by Carvana via their 150 point check and vehcile certification), i decided to give Carvana another chance. I returned to the website, after some research, chose another vehicle, only to find out the trade in value on my current Mercedes had been changed by $800. I called to discuss the issue and was accused by the rep that i had driven the car 5000 miles since the last estimate. This was not the case since i had just received my car back that day and had not driven at all. The issue was in the initial stages of the first sale and had been agreed upon with my original purchase. My expecation was to utilize my original estimate since i purchased another vehicle within days of the first. We all agreed and moved on to the current vehicle, a beautiful looking 2015 Audi A5. The car was finally delivered today, August 4, 2017 and much to my dismay, the check engine light came on, there were mutliple scratches that were not noted on the website, there was extreme paint discoloration on the roof by the "moonroof", car was not detailed, leaking manifold (yikessss), and the final kicker - the "moonroof" on the website was described as "panoramic", which this was not. The sunroof had not tracks and only popped up. So that item was totally misrepresented. There were a couple other items not in the entertainment package that were noted on the website - they do not exist in this car. WRONG! WRONG! WRONG! I am so thankful for my mechanic being there instead of wasting the 7 days and accepting a vehicle that was subpar. What happens during the "Carvana 150 point check and certification"? NOTHING MUCH from what i have seen on 2 occassions. I refused the vehicle and the young lady that delivered the car encouraged me to try again and reassured me the third time would be a charm. I returned to the website a couple of hours after she left and choose another vehicle. I tried to call the 800 number and was hung up on. I treid to call back and got frustrated, hung up. I then tried to contact Carvana via chat and after waiting 15 minutes for the next chat operator the operator ended the chat without answering my question. I just wanted to confirm that Carvana would honor my original trade in for my vehicle since its only been 2 weeks since my first transaction and i have put about 100 miles on my car during that time (i dont drive alot). I mean REALLY. Its not like im trying to purchase A MONTH OR 2 OR MORE LATER. This is all within 2 weeks and due to Carvana sending vehicles that are mechanically INEPT. So i think any REASONABLE company would continue to honor my trade due to all the inconvenience as well as the short period of time. I also feel that, since both cars are late model luxury vehicles, it should not have to worry about check engine lights within the first day of purchase! This has caused me so much time researching and choosing cars, then wasting time, calling, being hung up on, receiving vehicles that are not checked, etc. I HATE WASTING MY TIME AND ENERGY. And in the end I AM STILL STRESSED OUT AND HAVE YET TO RECEIVE A CAR THAT MEETS THE STANDARDS THAT CARVANA PROMISES. YES. IM DISGRUNTLED AND VERY VERY DISAPPOINTED. I REALLY wanted this to work. :(

I just completed the purchase of a 2015 Volvo XC60. I love the car. It was immaculate when it was delivered and the transaction could not have been easier. I would do it again and recommend Carvana to all of my friends.

I bought my car a week ago after having worked on the purchase for a number of weeks. There were some glitches in the processes of first, problems with the site having difficulty accepting my trade-in information and second, having a problem overlooked with the vehicle even though one that was identified was handled. Both incidents took extra time in completing the purchase. The second has made it necessary for me to go to the dealership for service which I had hoped to avoid. The idea of purchasing the car online, avoiding dealerships and having it delivered to my door was most impressive. What was distinctive about the Carvana experience was way in which the problems were handled. Every advocate was apologetic, admitted the mistakes and set about fixing them as quickly as possible. Every advocate was also polite and respectful, which goes a long way with a senior citizen like myself who was leery about this process of buying a car. I would give Carvana a 5 star rating for customer service and a 4 star for attention to detain in the pre-delivery inspection. Greater care in the latter area would improve ratings overall.

Helpful and polite advocate. The process didn't work well. The car was outside and being cleaned when we arrived. They put it back in the "machine" and the "machine" locked up and the car wouldn't come out. Not sure I get the point of the machine. I would have been happy if they just pulled it around to the front and let us look at it. Lots of back and forth using 3rd party financing made the process painful plus this weird requirement to do 3-way phone call to verify funds in my checking account. I think my last purchase at a dealer was easier. Just took letter from credit union and they did everything right there. I like the car but I felt like it wasn't as clean as it could be. We found mud on outside and inside the car. Not a super big deal just annoying.

The process is quite simply "awesome!" From the car search, choosing the car, getting the financing done and delivery you cannot beat CARVANA. I absolutely hate going to dealerships and giving my "3 walk away rule" to the sales people...meaning they walk away from me 3 times to "check with someone" and on that third time I am gone. I didn't speak with a single person until my car was delivered. The price was quite lower than comparable dealers like CARMAX and other non-haggle places. There was no 2-3 hour deal making conversation, 1-2 hour finance process, 1-2 hours of waiting around or general aggravation. I did the entire thing from my PC in my home office in about an hour and that includes gathering the necessary documents. I started on this past Saturday and the car was delivered on Tuesday. We have our car and are in the 7 day test own. I will be happy to update as we go through the process.

The purchase process was very easy. I submitted all my paperwork online and I was able to receive the car on the delivery date I requested from the start. It really worked just like they advertised, no hidden fees or surprises. The delivery crew was professional and patient in going over the paperwork with me. There were some scratches to the hood of the vehicle that happened during the transport. The delivery crew pointed those out and promised to have those repaired. I still have to go through the process of getting that taken care of, so assuming that goes smoothly, I can't complain. I would recommend Carvana improve the way they communicate steps in the process between filling out the paperwork and receiving the vehicle. I didn't actually receive a confirmation until just a few days before the delivery when a loan officer contacted me and let me know everything was in order and they didn't need anything further. For me this worked out fine in my case but I can see how it might be frustrating if the loan needed adjustment or were rejected.

I saw the commercial for carvana and I was in the market for a new car. The car I purchased is great... Only hiccup was that it arrived 10 days late. However, I found the entire process easy and the advocates very helpful.

I've had this car for one week now and am very pleased with the experience. It has never been so simple to purchase a car. I kept waiting for a shoe to drop! This car is exactly how it was described online. What a nice surprise thank you gift from Carvana as well, that has never happened to me from a brick and mortar dealer.

Let's just say I'll never step foot in a dealership ever again! This was the easiest, least stressful, hassle free purchase of a vehicle I've ever made. I love my Volvo S60 and Carvana and their fantastic customer service team have earned a customer for life.