Helpful and polite advocate. The process didn't work well. The car was outside and being cleaned when we arrived. They put it back in the "machine" and the "machine" locked up and the car wouldn't come out. Not sure I get the point of the machine. I would have been happy if they just pulled it around to the front and let us look at it. Lots of back and forth using 3rd party financing made the process painful plus this weird requirement to do 3-way phone call to verify funds in my checking account. I think my last purchase at a dealer was easier. Just took letter from credit union and they did everything right there. I like the car but I felt like it wasn't as clean as it could be. We found mud on outside and inside the car. Not a super big deal just annoying.
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