The process was easy, straight forward and took the stress off by not dealing with a car salesman and having to spend 3 house negotiating!
Customer service was helpful, patient and friendly each time I called. Using the app was also great.
There are a few things that I was disappointed with:
1. The first day my son rode in the back seat and there was an empty (eaten) slim jim wrapper in one of the cup holders, which was disgusting, and should have been removed prior to us receiving it.
2. I filled my trade in vehicle up with gas prior to it being picked up, but my new vehicle was almost on empty. I think it should have been full, or at least half full.
3. The sticker for "next recommended service" date was way less than what the odometer read. I think it should've been serviced prior to me receiving it. Maybe that is in the small print that it doesn't have to be, but it would have been nice.
4. On the day of receiving my new car, my whole family was looking forward to it, and at 5:00 when the delivery was scheduled, I hadn't received an email or text or call that it was in route. I called customer service 3 times and spent over 40 min on the phone while they tracked it down. When they finally did, the manager of the local store apologized and said there was a mix up, and I could get it the next day. My 3 kids were so excited to see it so I told him to go ahead and bring it that night. It was much later than I was supposed to get it so it was dark and I couldn't see everything. However, the local manager was very nice and helpful and said he didn't normally do deliveries but wanted to help.
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