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Kaylyn F.

From start to finish the entire process was smooth, incredibly easy, and time efficient. Long gone are the days where you spend hours and hours at a traditional dealership.

Easy

James K.

Very smooth experience, overall.  Online purchase process was straight forward and quick.  Only hiccup was needing to provide photos of a certified check in addition to the site having already verified funds in our account for the purchase.  Also, the rep who delivered the car had great communication on the day of delivery and explained everything well.  Post purchase, only hiccup was having to go through a 3rd party for reimbursement of an extra set of keys the rep said she had ordered for us at delivery.

Easy peasy

Timothy H.

Process overall was very easy.  Biggest concern is that we were purchasing an EV and it was only charged to 9% so we had to find a charger that was very close in order to charge it and make it home.  Concerned about the timeliness of the registration. Car was not fully cleaned on exterior.

Easy process

Axel R.

Easy, fast, exactly as described no surprises. The best part don't have the pressure of the dealer plus you have 7 days to test the car and decide if is what you actually want if not you can change it something you can't do in a dealer.  Amazing company and professionalism.

Great experience

Karen H.

I bought a Tesla while in my pajamas! It was priced fairly and arrived clean as if it were new.  The condition and mileage were accurate and carfax was negative.  There were only a couple of things Carvana could have done better….I selected a delivery date and they had to push it back a couple of days.  Then the day of the delivery, I was called and told it would be late because it had not been detailed.  The car arrived 39% charged.  The previous owners were not wiped from the computer so we could not transfer the car to the app to get it charged.  We charged it on the previous owners dime. We had to go to a Tesla dealership to get info on transferring ownership and how to get it charged. Luckily, after an email to Tesla and proof of ownership, within a few days the car was transferred.  Now we will see how long it takes to get the permanent license plates.  They said they fixed that problem.  Overall, I would definitely buy from Carvana again.

Great car buying experience

Hansel O.

Now hang on, the process was very easy and simple. Great car buying experience. I wish I could haggle the price a bit, but it's not a negative for me. Now, I did pay for delivery of my car and it was delayed a week. I was told of this delay the NIGHT BEFORE the delivery was scheduled to occur. I was only give an apology, but no compensation for this delay. I paid for the specific delivery day and it didn't happen. As a customer I expect an apology and some sort of compensation; a cheaper delivery, PRICE a gift card to McDonald's, something. Also, my car was dirty on the interior. The passenger speaker has, what looks like, rusty water drip marks on it. I would say it looks like uncleaned vomit, but I'll go with rust water for my own sake. And a few dirty spots on the visor. I asked someone else about the cleanliness of their cars interior when they got their delivery and they said similar things.I say this as areas to improve on for Carvana. Right now it feels like they got you by the <expletive> because it's so easy to order a car. The other aspects of the this car buying experience was easy peasy. The people I talked to, in person or via text, were nice people, professional-ish. It was a good experience.

Ease vs Customer Service

Khalid F.

I selected my SUV, kept completing the requested forms and Boom! My vehicle was delivered the next week! Just as I had planned. This is car buying as it should be.

Tesla Model Y purchase

Steven F.

From start to finish this was an easy process.  Outstanding description and disclosure about the car.  With the 7 day return policy there was no worries.

Susan L.

This was my first time doing a car deal on my own and it was incredibly easy and convenient. There weren't any intimating sales people or uncomfortable waiting periods. Everyone I've interacted with at Carvana has been very friendly and professional.

Easiest process ever!

Christopher S.

Carvana was the only place I could find a used Tesla, so that part was amazing. It was a little weird at the time of pick up because the car was already on the ground charging. Instead of just bringing it to me they took quite a while trying to get it loaded into the "vending machine" just to bring it right bravo down. So wasn't really respectful of my time in my opinion probably added 20 minutes. Then after getting the car I needed them to clean something off the exterior drivers door which looked like red lollipop. They did it so that was cool. The only other frustrating thing is the customer satisfaction things they won't do to help a customer keep a car after the trial period. Disclosure: I did keep the car! But I asked about getting the Tesla roof tinted as I had no idea how hot the sun was coming thru the ceiling glass, I mean the glass is really dark so you'd assume it keeps out the heat. Let me tell you it absolutely does not only UV! My head was sweaty 10 minutes into the drive (I'm 6 foot 5), so I asked if this is something Carvana could do. I mean I just bought a $60k car I don't think it's unreasonable to ask. The answer was no. That's was pretty disappointing and a reason I'd probably do a traditional dealership for a future purchase where I know a request like this would be seriously considered.

Used Tesla in Queens, NY