Used Tesla Model X

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Shannon C.
JAN 13, 2021
2016 Tesla Model X
Forest Grove, OR
Loved the ease and speed! My car arrived better than I expected!
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5.0 OUT OF 5
Matthew M.
DEC 8, 2020
2016 Tesla Model X
Chesterfield, MI
We purchased a Tesla with a fair amount of issues that were not disclosed in the original listing. Despite this, we have received top-notch customer service from both the delivery advocate and Maria in customer service afterward. Maria, in particular, went above-and-beyond to make sure that she secured the information needed to make us feel comfortable with moving forward with the purchase. To be blunt, Maria saved this $60,000 purchase; without her help, we would have turned the vehicle back in within the 7-day guarantee. She called back when she said she would, she got the information we needed, and she kept me calm when I was anything but. She is a customer service rock star!
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3.5 OUT OF 5
Faith G.
OCT 3, 2020
2016 Tesla Model X
Rancho Cucamonga, CA
I have been looked at cars for months. Phone conversations and dealership trips. Of course with no purchase nor trade end. I came accords Carvana and like you now I started to research and read through the reviews. So nevertheless I found the Tesla at resealable price. Paperwork was ready at appointment. Covid-19 safe..and no wait. After still being me, I took it to Tesla and had a complete inspection. It passed and was it great condition. I am happy with my purchase and Carvana. Love my Tesla
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4.5 OUT OF 5
Michelle P.
JUL 3, 2020
2016 Tesla Model X
Boca Raton, FL
I ordered my car back on Memorial Day weekend in may, and didn't receive my car until almost the end of June. Carvana lost my keys so they couldn't deliver the vehicle to me, then when Tesla went to make the keys they noticed that the battery was bad. So that had to be replaced as well. I had to keep calling at first to get answers, and even then the customers advocates wouldn't know what's going on because the service center would take 24-48 hours to respond to any inquiries. It was definitely not the best experience. Since my car does have a recall I also asked if I can have the 7 day return extended until I was able to get an appointment with Tesla. They refused it, even though I have been waiting all this time. But it's ok. Also, there was some stains on the vehicle that were not shown on the pictures. I just wouldn't recommend this company to my family members or friends. It is extremely hard to get a hold of someone and to get accurate information. They definitely need to step it up.
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4.0 OUT OF 5
Nicholus T.
JUN 12, 2020
2018 Tesla Model X
North Hills, CA
Getting my car was hustle free, 90 days without payment was a great thing
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5.0 OUT OF 5
Daniel S.
JUN 8, 2020
2016 Tesla Model X
McKinney, TX
Overall I am pleased with my experience with Carvana. The Customer Advocates were very friendly and helpful. They answered my questions as best as they could. In the end I feel I got a good deal on a very nice car. With that said there were three areas I that could be improved: 1) My delivery was delayed due to the hauler not showing up to pick up the car from AZ for transport to the vending machine nearest me. This was not discovered until the driver let Carvana know the day of my delivery. Someone should have known that there was a car scheduled for pick up and that it was not done. 2) I was told they keep electric vehicles on chargers so they can deliver vehicles with a full charge to customers. My vehicle was delivered with maybe 33 miles of charge left. Not much for a test drive and then to get it home. 3) The car was not as clean as I would expect. The front trunk had leaves in it and there was a spill that had been cleaned up but they missed areas that a good detailer would have easily found.
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4.0 OUT OF 5
Ivonne T.
MAR 8, 2020
2016 Tesla Model X
Everett, WA
I had chosen the Tesla and decided to fly to the pickup location to avoid a possible 3 week delivery delay. The night before the scheduled pickup, I received an email saying the car had problems and wouldn't be delivered the next day. The next morning, I called and John from the call center was sorry, and saved a similar car under his name as a second option so I didn't go home empty handed. After many hours, they finally said there was some battery issue and it would probably need a replacement which could take weeks or months. Taylor in the Tempe branch worked very hard with me, getting the 2nd option ready and brought in for pick up the same day which isn't normal protocol. The main problem was the 2nd option was $1500 more, and she did get it discounted $500 - good enough I figured. In the end, I like the car I got but it was a very stressful day.
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4.3 OUT OF 5

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