Used 2009-2011 cars

I was so excited to purchase my first car. Carvana made finding a car SUPER convenient and I loved having the option to pick up or have it delivered. I chose to go after work on a Friday to pick up my 2011 Subaru Outback. My husband and I arrive at the Atlanta office and the woman at the front desk informs me that even though I arranged a week ago to pick up the car, it was not washed and it had a terrible smoke odor. They gave us a giftcard to get the car detailed but it didn't even cover half of the cost. My husband had to find a specialist to remove the smell. I was so disappointed that my car was not ready when I arrived and that no one from Carvana bothered to call me to let me know there would be a problem.

Would give customer service a 5 BUT we purchased a 2016 Subaru Outback with 6400 miles on it. Love the vehicle but NO sound from the radio which was NOT in the info from Carvana about the vehicle. It wasn't a deal breaker because it was all covered under manufacturer warranty. BUT I had to spend time off work to get it fixed! Carvana should have already fixed something under a "dealer" warranty or at least been upfront about it. When I called Silverrock about it , they sent me to a radio specialist that they did not have a contract with so I would have had to pay up front. Luckily the radio guy didn't charge me, was able to say in fact that there were no "after market" tampering and sent me on to the dealer. Of course dealer had to order amplifier which meant a second trip. Carvana offered an extra day past the 7 day return because no dealer had an appointment available within the 7 day return time frame.( Although it did take 14 days to completely fix) Again love the vehicle, had it checked completely by the dealer as I did not get any maintenance records (other than an oil change sticker on the window), and wanted to be sure all was in order which did cost me $120. Luckily all is fixed now with no other expense. If you buy from them do your research, have knowledge of what you are buying and have an appointment with a dealer before the 7 day return is up is my best advice.

with the ability to reject car at receipt of delivery and 7 day return policy you really can't go wrong.... unless you want to do the whole thing all over again lol!

The buying process was very simple and easy to navigate. The Carvana people that I interacted with were awesome. Citizens, the delivery person, went out of her way to make sure I was satisfied.

What smooth and professional experience. Everything was timely and the car was delivered right to our location. No haggling on price or trade, just a great customer experience. It redefines what a car buying experience should be.

I am happy with the vehicle. Great experience dealing with Carvana. They even provide the can with new tires and an oil change.

Car is great but the buying experience was phenomenal

I purchased a low mileage vehicle a month ago. The purchase price was fair for all parties without the hassle of haggling or upselling. Everything went smooth. They also paid for a duplicate key after my car was delivered. Overall, I had a five star experience.

3 worn out Continental tires I will have to replace the next 4 to 6 months.No back up camera,like I was told.Cigarette smell inside,you did say you would reimburse me for it.Delivery was to be 6 to 10 days.Delivered in 13 days,called 1 hr. before instead of 24hrs. before.The car drives good and handles good.

I bought a 2015 Subaru Outback from Carvana. The customer service was exceptional before and after the purchase.