Used Other smart with Other

Carvana has restored my faith in customer service. The staff that I dealt with were fantastic. Everyone I spoke to and dealt with were friendly, very knowledgeable and happy to go the extra mile. It was a great experience. I couldn't be happier with my vehicle and the experience of purchasing it. This is the only way I will ever buy a vehicle in the future. It was actually fun. Carvana is spot on in every aspect of the process.

Overall Im pleased with my purchase and will be keeping the car. I will likely buy from Carvana again in the future. However, there are a few things I will keep in mind for the future. 1.) I wish Carvana would do a better job at listing features of the car in the vehicles description. There were at least a handful of additional features that were not listed. You might think ,"Why are you complaining about getting EXTRA features like auto windshield wipers and auto lights?!?". Well one of the extra features was a glass rooftop called a "panoramic" roof. I live it South Texas where it gets hot as ****! So I was purposfully looking for a model without this feature. But its ok, im making it work out by placing reflective mylar in the opening to reflect the sun. 2.) There were some additional scratches and scrapes on the bodywork not listed in the "virtual walk around". There is also a ton of micro chips in the glass roof from hail. Thankfully, i purchased the cheapest car $6250 for the simple purpose of having a commuter car for the weekends. So Im not super picky and will deal with these things. But If I was buying a more exspensive vehicle I would deffinately have returned the car. These things are far outweighed by the pleasant buying process and friendly Carvana employees. You can really tell they are trying hard to be easy going and fun to talk to. Never once have I felt like a sales person is treating me like a mark. I forsee the Carvana website improving with time as well as their inventory widening. They have a somewhat limited selection of trucks and all electric vehicles. It would be nice to see some newer models available as well. I was looking to buy a 2016 model in 2017 but none were available so i had to go with an older generation of the car I wanted. All in all, I look forward to doing business with Carvana again.

I had no presure at all from greedy sales person. I choose the car I wanted in my own terms. The vehicle was delivered to me 3 days after I decide for what car. This is the way to buy a car. Carvana team are just grate. Keep up the good work you guys !!

This is the best car buying experience I have ever had. I have recommended Carvana to all my friends. Every employee I have dealt with has been fantastic!

So much easier and fast than buying a car through a dealer.

I knew what I wanted, and it was being able to browse a wide selection without pushy salespeople, or have to haggle a price, was so refreshing and comforting. Being able to read the contacts in my own time and place was very nice as well. Calling customer service was exceptional as well, from having an option to avoid being on hold without losing my place, to consistently friendly and informed representatives who were honest and friendly. The first car I chose had a problem, it wouldn't start, and they presented me with options: wait a couple weeks for then to fix it, choose a different car, or cancel the process. I chose the latter, though I when later deciding on the former, all my information remained, making it easy. I was easily able to schedule a time for the car to be dropped off, and it came on time and in beautiful condition. The representative took his time explaining the process, answering my questions, and letting me test-drive it alone while he waited. He made sure I was certain about the vehicle before having me sign the contracts. He confirmed the return process, gave me the number and date/time to do it, and even called me on that day just to confirm. The car came with a delightful goodie bag, a bunch of Carvanna merchandise, which is very nice. I have about this process to anyone who will listen.

This was my first time buying a car, and I really feared having to go to a dealership to look at anything. That's when a friend recommended to look at Carvana, and I'm really glad I did. I took my time looking for the car I knew I wanted, and when I called to finish the process I wasn't pressured to buy anything extra I didn't want to buy. I haven't had my car for long, but so far it's been running great!

I have purchased close to 100 cars over the last 24 years from various sources. Private sellers, small dealers and big dealers. Most of the time, the dealers just take forever and they play the typical games. Carvana is simply the best car buying experience ever. I was approved with a few clicks, sent in my documents and in a few days, went and picked up the car. All of the customer service folks both at the 800 line and local were all very cheerful and happy to help. Carvana is the only way to go and I will buy from them again.

Carvana is a straight forward process. Just give me what I want and let me be on my way is how I like it. Carvana allows you to avoid the normal scripted used car salesman.

The whole process went smoothly. My questions were answered with no pressure. I'm totally on board with this as the new paradigm for buying a vehicle!