Used Nissan Pathfinder with Manual

Pros: 1. Good customer service by phone -- pleasant, helpful people that solve problems and have power to make things happen; 2. Good vehicle at a competitive price without haggling/game-playing; 3. All costs/fees are included in the price except for the actual state/local taxes and tag fees so no surprise fees or add-ons; 4. They worked with my outside credit union so that I could get a competitive financing rate; 5. Pictures online help focus on cosmetic problems, so I knew what to expect when my vehicle arrived; 6. The car was delivered to me so I did not have to drive out-of-town to pick it up. Cons: 1. Vehicle arrived 2 hours late (I was called by delivery person to let me know and to re-estimate when they would arrive); 2. The delivery person also informed me when she called that there were warning lights lit up on my vehicle's control panel. This was upsetting at first but then it turned out to be low tire pressure in all 4 tires when she looked up the details in the manual. She informed me that there was nothing she could do to fix the vehicle; she was just supposed to deliver the vehicle or I could reject it. So I was delivered a vehicle that I really shouldn't have been driving because of low tire pressure. 3. Carvana's claim that "Every detail of your car will be tended to, making sure it looks as good as new" was not correct in my case. I noticed quite a bit of dog hair stuck to the console between the seats. This caused me to start looking around and I discovered that the floor mats had not been removed when the vehicle was prepared for delivery. My SUV's black carpet was covered in white dog hair under every floor mat and in the trunk/tailgate area. The response by my delivery person was that I could refuse the vehicle. That would have been ridiculous that I would go to all the trouble of buying a vehicle and getting financing to then reject it based on dog hair. However, it was still ridiculous and so unprofessional that a vehicle would be delivered in that condition. It also made me wonder if there were other things they were hiding. Carvana customer service apologized and agreed to reimburse me for having it cleaned up. I hope to receive a check within a week. 4. There were 4 service items that needed to be done immediately (because they were past due) once we looked into the service records and maintenance schedule -- oil change, tire rotation, brake fluid exchange, cabin air filter replacement, and inflating the tires. So I spent $280 within a week of buying the car to get the service caught up. 5. I was told that I would be called on Day 6 in order to go over how everything was going and make sure I was happy with my vehicle. That call never happened. So make sure you keep up with your days so that you know when the deadline is for returning the vehicle. Overall the vehicle was in good condition and once having it detailed and the service caught up, I am very happy with the vehicle. I bought a vehicle that still is under manufacturer's warranty, but it was still a comfort knowing I could have sent the car back in 7 days if I did not like it. That is truly the main thing that makes Carvana's method work. Although I had a couple of disappointing issues mentioned above, I would still buy the car again. The vehicle was competitively priced without negotiating. If Carvana had done what it should have done up front as they say they do, "perfecting the vehicle", and then checking it over again before delivery (vacuuming it properly and airing up the tires), and showing up on time, I would have been falling all over myself recommending them. Now I would just say, it was a good experience overall but "buyer beware" and be ready to ask for what you need from them in order to make right whatever they have overlooked.

Let's start with the positives: - Incredible selection. They had every specific car we were considering.  - The 7-day return policy is amazing.  - It was incredibly convenient. I bought this from my iPad in bed.  - The customer service on the purchasing side was really good. They answered several questions on chat and on the phone quickly, easily, and accurately.  I bought this car about 9 days ago.  Contrary to what the website would lead you to believe at first glance, it was not free delivery. There was a "transit fee" to get the car from Arizona to North Carolina and a "delivery fee" to get the car to my house. After reading the policy I decided to change my shipping address to within 50 miles of the Raleigh Vending Machine to avoid the delivery fee.  The website initially told us that delivery was available on Tuesday, but at checkout that changed to Thursday.  When the Pathfinder arrived (10 minutes late) it was not exactly as described. The one flaw listed on the ad was a small rock chip on the hood. Reality was (1) 5 inch scratch on the passenger side, (2) 6 inch scratches on the drivers side, a hole in the 2nd row seat behind the driver, paint splatter on the 2nd row seats, dog hair and small dog related scratches throughout the interior, buffing scratches all over the hood (looks like someone used a dirty buffer), chips on the drivers door, and several chips on the hood. Additionally, only 1 key was provided (that'll cost me ~$300) and there was no owner's manual. I'm not super demanding, but the car was not properly detailed either. They vacuumed the carpets, washed it, and called it good. There were crumbs under the seats and in the shifter, and dust on areas of the interior.  Carvana offered $100 for the seat repair and to reimburse a fraction of a detail. They offered a pdf of the owner's manual. They refused to do anything about the key. The guy who dropped the car off said "We don't disclose everything because it would detract buyers."  Really?  No kidding. I'm paying retail for a retail vehicle with 10,000 miles and I got a private party quality vehicle that I paid retail value for.  That's pretty much the gist. I paid retail for the convenience of shopping online, but I did not get a retail quality vehicle. Because what we wanted was so specific and I could not find a duplicate within 7 days I took the offer (which came on day 6 after we submitted the day after we picked it up). If I would have found another identical car, I would have returned it.  The customer service needs work too. You people are a retail car delearship. Act like one. There will be zero loyalty from me to you, and I was super pumped to do business with you before all of this. 

Purchased one week ago,very happy with purchase, disappointedthat there was no manual included, one key provided and had a slight smoke odor.

Biggest skeptic, now turned biggest fan. A car buying experience worthy of a 10 out of 10. Saved money.. Good buy middle man hello carvana..

The fun is back, when it comes to buying a car. If fun and challenging trying to find the car you want and the color, in the confort of your home at any time and share it with other members of the family, on top of that, the hassle free financing options, and extended warranty. It make it easy when they show you the carfax and the transparency when it come to piont out, any minor flaws on the car. I have purchase 2 cars from Carvana in a 7 month period and is been a great experience and fun to buy from them.

I strongly dislike going to dealerships; I truly despise car salesmen. My husband had a great experience at a smaller lot a couple of years ago so naturally, I gave them a ring first during my car buying journey. They did have what I was looking for; however, the salesman asked that I give him a couple of hours to work out financing before I drive the hour to the lot. I saw a commercial for Carvana and thought, "What could it hurt?" The website is super easy to navigate and I easily found what I was looking for in a vehicle. I especially liked the personal financing option that showed me exact figures right there in black and white. No hassle of negotiation (I know some folks enjoy that, I do not) and no hidden or made up costs to pad a salesman's pocket. The best part: they deliver right to my driveway...for FREE! I completed the checkout process with ease and signed my documents electronically. Did I really just buy a car online? Yeah, I did! While my car was delayed a couple of days due to inclement weather, I was promptly notified and compensated fairly. The customer advocates are the kindest people on this planet, great job guys! Walter was ten minutes early to my scheduled delivery time and very friendly. He asked if I had any questions about my vehicle or the terms; he took the time to make sure that I understood my rights and that I was informed. Carvana makes purchasing a vehicle virtually effortless...highly recommend to everyone that I talk to!

I like the website my next car, is gonna be with you

I bought a car from Carvana this week. Jenny delivered the car and went over and above to fix a small issue we found. Best purchase experience we've ever had! Intelligent, responsive and honest.

I had a vehicle that was totaled and had not yet been paid off. It affected my experience in that no one wanted to give me a loan. Carvana did! Also, the customer service was excellent from beginning to end. I picked up my Nissan Pathfinder from a location in Atlanta and the garage was CLEAN, efficient and filled w/friendly workers. They greeted me at the door and called me by name like they knew exactly who I was! They also called to check to see if I were still coming to get the vehicle. They were fast, efficient and so friendly! Best car buying experience EVER! They have a customer for life in me!

This process was so easy and low pressure and the prices were truly unbeatable. Every Carvana staff member I spoke with from initial questions, to purchase, to delivery was knowledgeable, professional and incredibly helpful. This process was so easy, I can't believe I wasted so much time and energy trying to find a used car the 'Old' way. I feel so great about my purchase and truly feel like a valued customer. I would not hesitate to recommend Carvana to anyone interested in great vehicles, great prices and great service. WELL DONE!