Used 2016 Mitsubishi Lancer

The entire process was worry free and your customer service team is awesome.

This was a different experience for me, when I saw they deliver the car it was great. Even though the car I received didn't have a specific feature I wanted but they work with you.

Very professional with no surprises. A great experience.

I have been enjoying my new Mitsubishi! I can tell it was well taken care of. This car definitely has more space than what I thought, and it's perfect for my needs.

Excellent customer service ! They are the Chick-fil-a of car buying. Emails, phone calls & car delivery transparent and clear. If I need a car again they will be my go to!

Carvana is an awesome service and the car I purchased is great for the most part. A guy named Charles dropped it off, and he had excellent customer service. The overall experience was a positive one. However, the car I bought arrived dirty. There were stains on the seats not mentioned on the site and dirt in every little crevice of the interior, including the cup holders. But the thing that bothered me the most was the pet hair. The inside looked like two dogs took a 2 week vacation with the windows down. Everywhere I looked was hair; the ceiling, the seats, the carpet, the dash, the center console were all covered with animal hair. And I mean EVERYWHERE. There were also a lot of little scratches inside from dog claws not mentioned on the site. Charles agreed the car was dirtier than it should have been and said I could be reimbursed for a detail of up to $100, which was nice, but I've now had it detailed twice and on top of that have wiped everything down myself and wasted nearly two whole lent rollers to expel the hair. Needless to say, I'll be picking out dog hair for the life of the vehicle. I like Carvana besides this, and I realize I could return the car in the 7 day window, but I really like the car and want to keep it. I just thought a car I was spending quite a chunk of money on that's not even 3 years old yet shouldn't have come to me in that condition. Or at least, a disclaimer could have been added on the site, like 'hey, this car once belonged to a dog owner, buyer beware.'

But this car a week ago and have no problems. The Carvana people where every helpful and understanding. Will let my friends and famliy know about the awesome experience I got from Carvana.

You guys made this so easy and enjoyable, I can't fully express my gratitude! I've bought cars from private sellers, dealerships and auto auctions and honestly this is the best! I had no issues getting in contact with anyone and all my questions were fully answered with no roundabout dodging. I didn't know what exactly to expect because due to past experiences, I was hesitant to buy a car online but you made this an extremely pleasant experience. Thank you so much!

I bought this car a few weeks ago and I am so happy.

So, I would like to start off saying that this has to be one of the best customer service experience I have had. The whole process was easy and most of the work was done already. The car I have chosen, which is a 2012 Mitsubishi Lancer GT, looked impeccable when it arrived and was detailed very well. Up close, of course there was a few nicks in the paint, from normal usage I would say. So, you can expect that from a used vehicle. The interior was immaculate. The owners before me must have babied this vehicle. The only dislike about the Lancer is the sound system. It is not bad, but it does require a lot of fine tuning to get the right balance in sound. Of course, this can be fixed by replacing the head unit and speakers and may add a subwoofer. And the courier, in which I believe was Patrick was his name, was very thorough and informative about the warranty, payment options, and etc. Very friendly I may add. There were a couple of things that went wrong while inspecting the car, but that was mostly a user error. It was my first time testing the Lancer and its features. Whoever the mechanic Patrick talked to sounds like he knows everything there is to know about vehicles. So, big props to him. Because of this experience, I would definitely buy from Carvana again and would recommend the service to anyone that is seeking another vehicle in the future.