Used Mercedes-Benz with Manual

The car is excelent Intook it to a dealer for an i spection within the 7 day period and came back with flying colors, extra keys, matts, owner manual and a change of oil and filter was needed and carvana is paying for all of it. Evwryone from costumer service has been great throught the process including and moat notably the local agent that deliver the car Nicole Smith.

Overall ease, but get the car checked out as much as possible by the dealer. Mine did not come with any service records or manual, so an inconvenience not knowing the history or recent history of the vehicle.

I bought the vehicle a week ago. The vehicle wasn't fully detailed. No owners manual or 2nd key. Vehicle got stuck on the ramp in the bay. Only reason I would recommend is because your not stuck at the dealership for hours.

I can't say enough wonderful things about my Carvana car buying experience. First of all, my car is AWESOME! It's in mint condition. I took it to my mechanic and he said that my car was the first car that he has ever inspected and had NOTHING to report. There were a few minor issues I had, like no owners manual, no second key and my delivery was a few days later than originally scheduled BUT Carvana made it all right. They paid $475 for a new second key, sent me a brand new owners manual and reimbursed me $25 a day for the late delivery. Every customer service representative I spoke with, was so very helpful and understanding. AWESOME, AWESOME experience......I would highly recommend Carvana!!!

I was thrilled to not have to spend hours at a dealership, but in the future I think I would endure it. This is why: I bought a luxury vehicle from Carvana. With that, I expected a higher caliber of service. Maybe I expected too much. This was my first purchase with Carvana, so I thought that when I made an appointment to pick up my car in Tempe that I was going to have that time devoted to me. When I showed up, there was one employee and two people ahead of me. When it was my turn, paperwork didn't take long, I looked over the car, and was offered to take a test drive. Differences from a dealer: 1. The Carvana employee didn't know how to operate all the features on my Mercedes. Since this was my first Mercedes, I now have to read the manual and watch videos to try and figure everything out. Two weeks later, I am still trying to learn. 2. One of the car fobs didn't work. When I called, Carvana told me to go to the dealership. I did, and Carvana gave me a car fob with NO battery. The dealer gave me one for free. 3. After a week, I needed to clean my windshield. Carvana didn't put any windshield cleaning fluid in my car. Very disappointing. 4. There is an open recall on my vehicle. Carvana was transparent with this when I bought the car. Of course, this is another thing I need to go to the dealer for 5. Whereas you get your vehicle detailed from a dealership, Carvana simply washed it and vacuumed it. There were water spots all over the vehicle and a part of the inside of the windshield was dirty. Carvana saved me about 1k dollars. However, I wonder if it was worth the lack of customer service and support.

Well... Im i currently live in a tiny town with like 4 dealerships, so for me i couldn't find anything i liked for the price i was looking for. I heard about carvana.Com and looked into it. At first i was kinda worried about doing anything online that involved buy a car.. Do to i couldn't take it to the dealership and blah blah bla... All the stupid stuff my parents told me had got stuck in my head. Anyways... I found a c class Mercedes-Benz and bought it. It looks perfect amd new on the inside.... Perfect on the outside.... They delivered it.... And i got a Mercedes-Benz for 21k... Saved a bunch of money... Got a car i love... Has 500 miles warranty... And just to be safe i put yhe extended protection just in case of any happens! No dealership needed... Buying a car has never been better! Im extremely happy with my black Mercedes-Benz.... I look like im balling but im really not! ;) lol

I never thought buying a car could be so simple.. It felt like Christmas on December 2nd!

The ordering was so simple that I questioned the process and the agent laughed at me (but in a good way). Rebecca was super nice and even let me test drive it for 20 minutes (while she waited) immediately after delivery. I love Carvana!!!

Easiest car buying experience ever! I purchased a 2014 mercedes cla 250 last week and i am in love with my new ride. Carvana along with my credit union made this process super smooth. Carvana's staff were very professional and nice. Bottom line Excellent Customer service.

This was by far the best auto purchase experience that I have ever had. I can not imagine ever going to a traditional dealership again for a used vehicle. Process was super smooth and simple. Every person from my first contact to the delivery person could not have been nicer.