Used 2009-2011 Mercedes-Benz GLE

Came to Carvana just to check out what it was with no plans to get a car and ended up finding a great vehicle and making a purchase. Trade in process was a huge factor. Was so easy and fair with none of the usual haggle that happens at a dealer. Process was as simple and smooth as promised and new to me vehicle is living to expectations.

This was my first time purchasing a vehicle online. From the online browsing and ordering system, to the representatives on the phone both before and after purchase, the experience was spectacular. Everyone worked together and took care of all my needs, delivering me a fantastic vehicle I love. I would recommend Carvana to anyone looking to purchase a vehicle. I will be returning for all my future vehicle purchases.

I brought this car a week ago and it's been in the shop for 3 days now. Brakes rotors and calipers had to be replaced. I don't know about 100 points inspection. Obviously my car missed that. Very upset right now.

Overall my experience was excellent. I purchased with online with ease and my car was delivered to a Carvana location. The only thing that I marked as an average was the cleanliness of the car when I picked it up. It really needed a good detailing that I had to pay out of pocket for. Getting a used car in a fully detailed state would have made my pick up great. The purchasing process is where Carvana really sets itself apart, especially compared to a dealership. The person I met with when I picked up my car was excellent. She was awesome in explaining everything. The site could use more inventory since cars seem to go fast.

Simple-female friendly-easy-polite-will do it again!

Not a fan of having to spend an additional $300 for vehicle maintenance on a luxury vehicle after 8 days of purchase. Would've thought this would be taken care of prior to the selling of a used vehicle, especially since it was a luxury vehicle and financed directly through Carvana for the next 72-months. Truly disappointed that Carvana Car Care did not cover this trivial expense, which could've increased my vehicle purchase satisfaction.

The experience was so refreshing, from site browsing to final delivery. Only hiccups were the car was damaged and delayed for a week while repairs were done, and it arrived without floor mats. Carvana took care of the repairs and new mats should arrive in 10-15 working days. Overall, I will never, ever again deal with a brick and mortar car dealer.

The entire process was easy and fast and the car was better than what I expect.

The process was easy and painless. I already had financing taking care of thru my bank so all I needed was to click-and go. The 7 day buy back period was the key as well. If I didn't like it, I could take back. Love my car!!

The concept is great but I reserved a car and it took weeks before it was available for the exclusive preview. I also wanted to pay cash and not provide my bank account information and the option of paying by cashier's check was not listed as a option. Carvana also collected sales tax and fees that didn't need to be collected so I had to wait for registration documents and refund checks to get plates and a car registration. I like the concept but there are some tweaks that are needed to make the buying process more streamlined. If a car won't be ready for preview in 9 or 15 days, it would be wise to not list an unattainable time frame for the exclusive preview. Calling customer service was also frustrating because every call to Carvana had a poor connection as if every representative had a bad headset that kept cutting out.