Used Cars

Pros: clean and easy to use website, buy a car from your laptop, easy to get financing with a decent APR even as a first time car buyer, delivery to your front door, paperwork was effortless and barely took ten minutes, received a 25 dollar gift card for gas, car runs great Cons: my trip was delayed because the car wasn't delivered with temporary plates. It came on a thursday night and i was supposed to be going out of town Friday morning, ended up having to wait until saturday afternoon because i was waiting for the plates. Still haven't gotten my registration and normal tags. One of the main reasons why I chose this vehicle over others was because in the photos, there were zero noticeable scratches on it, very minor. However when I got the car, there were large, unsightly scratches all over it, especially the front, bumper, and sides where a key must have scratched all the way through the paint. Extremely frustrating, as I was debating on a similar model and I wonder if it's less beat up than this one. The paint itself is in good condition, very shiny, but rather than the three barely noticeable scratches shown in the tour on the website, there are at least fifteen or twenty, varying in size. Maybe it happened when they were shipping the car to me? Frustrating because now I will have to pay to fix the scratches. If Carvana is going to charge extra to show all the details in the 360 degree tour, the least it can do is show ALL of the deformities, not just one or two. Also it did not come with keyless entry, not a huge deal but something I would have liked. Everyone I spoke to was great and getting the car delivered was wonderful, but I can't give it five stars with all the scratches. Very disappointing.

All in all, it was a good experience. I misunderstood about picking up the vehicle, which was impossible for us--and we had to have the vehicle last Saturday. Carvana bent over backwards to get it to us.

Very simple process and so much better than going to a dealership. Staff was very helpful and friendly.

Carvana has restored my faith in customer service. The staff that I dealt with were fantastic. Everyone I spoke to and dealt with were friendly, very knowledgeable and happy to go the extra mile. It was a great experience. I couldn't be happier with my vehicle and the experience of purchasing it. This is the only way I will ever buy a vehicle in the future. It was actually fun. Carvana is spot on in every aspect of the process.

Just got my 2013 Nissan maxima so far I love it Car came just as described except for color I wanted black and got black cherry still nice car.

Well... Im i currently live in a tiny town with like 4 dealerships, so for me i couldn't find anything i liked for the price i was looking for. I heard about carvana.Com and looked into it. At first i was kinda worried about doing anything online that involved buy a car.. Do to i couldn't take it to the dealership and blah blah bla... All the stupid stuff my parents told me had got stuck in my head. Anyways... I found a c class Mercedes-Benz and bought it. It looks perfect amd new on the inside.... Perfect on the outside.... They delivered it.... And i got a Mercedes-Benz for 21k... Saved a bunch of money... Got a car i love... Has 500 miles warranty... And just to be safe i put yhe extended protection just in case of any happens! No dealership needed... Buying a car has never been better! Im extremely happy with my black Mercedes-Benz.... I look like im balling but im really not! ;) lol

Almost as a lark, we looked at buying a car on line. We ended up with Carvana as they had the vehicle we wanted with the mileage we wanted at the price we wanted. Their descriptions are detailed and accurate. What we bought was what was delivered. The process was fabulously simple, no fuss, no games, no hassles. Had we chosen to finance with Carvana, the loan was approved within 24 hours and they offered a rate more than comparable with our credit union. We totally recommend Carvana for smart, focused buyers.

Every step from getting a trade in quote to filling out and submitting paperwork was so easy! No pushy sales people either. The Carvana Team was polite and communicated each step with me along the way. The best part was the delivery of my new car right to my door. I HIGHLY recommend Carvana to anyone looking for their next vehicle.

Aside from website glitches, we had a wonderful experience. Nadia who deliver our car was amazing and so helpful. We are enjoying our new car and will certainly recommend Carvana to friends.

All facets of the car buying experience with Carvana.com were amazing. Apart from the lackluster customer service that I received, purchasing my vehicle was easy and painless. I would recommend anyone looking for a used vehicle start with Carvana.com.