The process was seamless and easy. When I had questions, I was able to get them answered with one brief phone call or email w/o waiting. The online buying process took about 30 minutes, and the time I spent picking up the vehicle took less than an hour (which includes all my questions--which happened to be answered on easy-to-read infographics they handed me w/ the paperwork). I had the vehicle itself checked out by a 3rd party mechanic that I trust. I was expecting him to say, "You'll want to make sure you keep an eye on this," or "this may need to be fixed at some point." Instead, he said, "It's a really great car, and if you like it, you should keep it." That sealed the deal. Super happy w/ Carvana.
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