Used Lincoln MKS with Manual

This was the best car buying experience I have ever had. The views offered of the vehicle were by far better than any other site. Purchasing the product was about as easy as buying something from Amazon. I opted to have the car delivered to me. It was dropped off on time. It was fast, and they even gave us a nice gift basket when they arrived.

Easiest car I've ever bought. No red tape and horrible car salesman! I love my new car, and I appreciate everyone being super pleasant and helpful!

This company bring a new way to car buying and thank them for the time spent on getting me financed and my car getting delivered.

I am three days into my new Carvana purchase....a 2013 Lincoln MKS. The delivery and purchase process was exceptionally easy and accommodating. I had the car checked out by my mechanic and it is in good working order. The only negative for me was that the car was not cleaned/detailed. I called this concern into the 800 number and within a day the car was picked up and cleaned...looking brand new as it is supposed to look!

I had recently had a wreck that totaled my car and in the process of looking to replace it I learned about Carvana. I really liked the car I had so I was pretty sure I'd get the same car again so test driving wasn't really an issue. I found a decent deal on Carvana, so on January 9th I went through the process of buying it online with 3rd party financing and boom it was mine without talking to anyone. I live outside of the 100 mile free drop off (about 200 miles away total) so I opted for $335 more in delivery fees so I wouldn't have to deal with getting to Nashville or Atlanta. My bank was confused about Carvana so I called, the lady that answered was extremely helpful in getting what the loan officer needed and told me that if I could make it within 100 miles of one of their locations, they would deliver it there. So we'd agree we'd meet halfway off the interstate the following Saturday January 16 and it saved me the delivery fee. That was very helpful of the customer advocate. I got a ride there and all went well getting the car, the lady that delivered it was very helpful and nice. She let me take it for a spin around the block, then had me fill out some paperwork then I was on my way. It only came with one key but she told me to go to a dealer and get a second one made and Carvana would pay for it. After I got the car, I went to eat in the town where we met (and passed a dealership on the way) and in fiddling with the navigation realized that it was missing the SD card. I called the delivery driver who told me to go buy one and that Carvana would also reimburse me like with the key. After eating I went to the dealership I passed, they didn't have any keys but they sold me the navigation SD card and it worked like a champ the 100 miles home. It was a good ride home and the car was great. When I got off the interstate and stopped at a stop light near my house, the cabin filled with the most putrid burning smell, I thought it was the car in front of me, but when I got to my house I realized it was the new-to-me car. I read about it online and apparently this is a relatively common problem on AWD Fords (this is an AWD Lincoln). I noticed it was leaking a small amount of fluid in the garage, pretty sure that the smell was that small leak hitting a hot exhaust. The car still has plenty of the factory bumper to bumper warranty left so I took it by the local dealer today and have an appointment on Wednesday for them to identify (and hopefully fix) the leak as well as make a new key. I have until Saturday under the 7 day return period and unless the dealer says the car is screwed, I'm leaning towards keeping it (plus the thought of driving 200 miles roundtrip to drop it off is a little unappealing but at least the option is there if needed). I'm not too worried about it since there is plenty of factory warranty left, but still Carvana listed Navigation as an option on their site so you would've thought someone would've checked to be sure that the SD card was there and they shouldn't sell a car that's leaking fluid. I paid for the SD card and will pay for the key on Wednesday and am taking their word for it that they will reimburse me. If it lets me, I will update this review after the dealer visit on Wednesday and when Carvana reimburses me for the missing SD card and key.

Easy website. Chose several cars and put them in my online garage. Receiving my car was exactly what I saw online. I think Carvana was a little too detail about the car on some blemishes which I couldn't see. I thank Carvana for their transperant presentation of their cars. My car, 2014 Black Lincoln MKS arrived on time with both keys and mats, which I was worried because used cars usually don't come with them. Though my car arrived when it was raining Carvana sent me a gift car to get my car detailed. Thank you Carvana... I'll be back for my next vehicle!

100% satisfied with the experience and support I received from Carvana. From the moment I started browsing to the time I got my car, I only have positive things to say about the team at Carvana. All my questions were answered promptly, by phone or email, and any issues or concerns I had were quickly taken care of. I flew out to Atlanta and was picked up by a Carvana representative, got to the "car vending machine" and was off in my new car in moments. Everything was as described, and I even noticed a few premium features in the car that weren't listed online. I'm never going back to the dealership again!

I purchased the car a week ago after a month of debating which car i wanted. Right from the jump I felt in control for there wasn't any pressure to buy the car. This was the biggest plus of the whole experience. Customer service was excellent without a doubt. Here is the kicker and where Carvana needs to be careful. I was told the car would be delivered to Massachusetts in 7-12 days. I was a little impatient but was ok with the wait. After about 4 days of waiting to hear something,anything, i made contact. I was told the same as above 7-12 days. Again I tried 2 days later with the same answer. I just so happen to make contact the next day inquiring about ins and was told my car would be at my home in a few hours.Wow no call or nothing. The car arrived about 6pm. I had no plates. the driver never asked for ID. Seriously!!!! After being told he could not make it down my street for it was too small. i had to walk down the block and take the chance of driving the car home without plates. Now I have a beautiful car that is parked in the driveway that i cant even test drive. I guess Carvana has been dealing with so may different states and insurance companies that the technique in some states hasnt been perfected yet. i take this as a learning experience for both of us. Hopefully my insurance will get it straight for im very disappointed i cant drive my car.

I thourghly enjoyed the ease and upfront honesty car buying experience with Carvana. I will never go to another dealership again! Carvana for life!!

I will never buy another car the old way again. The ease with purchasing this car was extraordinary.