Pros: clean and easy to use website, buy a car from your laptop, easy to get financing with a decent APR even as a first time car buyer, delivery to your front door, paperwork was effortless and barely took ten minutes, received a 25 dollar gift card for gas, car runs great
Cons: my trip was delayed because the car wasn't delivered with temporary plates. It came on a thursday night and i was supposed to be going out of town Friday morning, ended up having to wait until saturday afternoon because i was waiting for the plates. Still haven't gotten my registration and normal tags. One of the main reasons why I chose this vehicle over others was because in the photos, there were zero noticeable scratches on it, very minor. However when I got the car, there were large, unsightly scratches all over it, especially the front, bumper, and sides where a key must have scratched all the way through the paint. Extremely frustrating, as I was debating on a similar model and I wonder if it's less beat up than this one. The paint itself is in good condition, very shiny, but rather than the three barely noticeable scratches shown in the tour on the website, there are at least fifteen or twenty, varying in size. Maybe it happened when they were shipping the car to me? Frustrating because now I will have to pay to fix the scratches. If Carvana is going to charge extra to show all the details in the 360 degree tour, the least it can do is show ALL of the deformities, not just one or two. Also it did not come with keyless entry, not a huge deal but something I would have liked. Everyone I spoke to was great and getting the car delivered was wonderful, but I can't give it five stars with all the scratches. Very disappointing.
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