Greetings,
First I want to say that I am grateful that you guys financed me, although it will cost me dearly, I am grateful. My overall experience with Carvana was decent, I will go down the list from inception to delivery. First up was Is this a base model, I was told that they had no way of telling so I did not force the issue but did not want a base model but that is what I have.
I was told that my car would be delivered by 9am but I did not get the car until after 6 pm due to tint having to be removed but I was told 10:30 and then 1 but it never arrived until 6, I ended up taking the entire day off from work vs a couple hours. I was given 3 keys, with 2 of them not belonging to my car, that meant taking the car to the dealer to get that corrected.
I was very satisfied with the exchanges I had with Carvana front line (Phone support) and I was given the opportunity to change cars but knowing that my credit was weak, I didn't want to change ending up without a car so I kept what was delivered and will just have to be happy with not having any of the features I wanted.....Tint which was a big draw for me, navigation, auto start but the navigation was not such a big deal because you have to pay to keep it updated but the auto start, heated and cooled seats were a huge dissapointment but I would purchase again from Carvana because it is a great service and even though, I did not get everything I wanted with my car, I continue to tell people how it took me less than 10 minutes to get my car, without haggle.
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