Used cars in Novi, MI
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cars in Novi, MI Reviews
OVERALL RATING
4.4 OUT OF 5 (10000 Reviews)
- Billyray S.FEB 4, 20222015 GMC AcadiaNovi, MIThis ENTIRE experience with Carvana has been amazing from the very start to the end!!! I can not say enough about my ENTIRE experience from every single aspect! I am in Michigan , and the day I went to pick up my vehicle from the Novi location topped my experience off! " Brandon" was the BEST person every to complete my "Coin Machine Car Tower" I could go on and on and on about POSITIVE things from A to Z with the entire process ! Do not hesitate to purchase a vehicle with CARVANA !! Just DO IT!Read More5.0 OUT OF 5
- Timothy O.JUL 1, 20222016 Jeep CherokeeHingham, MAI have never used an online car buying service. The selection and credit process was simple. The delivery person was on time and professional. After driving the car the first few times, I had to bring it to a repair shop. There was noticeable shaking while braking (at all speeds). The shop assessed that my new purchase needed 4 new rotors and brake pads. Additionally, the repair shop had to deal with Silver Rock insurance on every aspect/approval of work done. The car was in the shop for over two days during my 7 day return window. To say I was frustrated would be an understatement. I guess I assumed an inspection of the vehicle prior to sale would have caught this obvious defect. Otherwise, I would still shop Carvana going forward but would suggest an immediate inspection upon receipt, regardless of initial delivery.Read More4.0 OUT OF 5
- Adam Michael S.APR 24, 20222017 Hyundai Sonata HybridLake Wales, FLWe were looking for a used car, and as a millennial we were really dreading trying the car-buying process. Either we take a gamble on something from Craigslist, or face the stress and intimidation of buying at a dealership. But Carvana was a revelation, in that we could buy a used car online the same way we have become used to buying everything else. Choosing a car and getting pre-approved for financing were simple and straightforward, and once we ordered the car everything was transparent, easy, and with the minimum of hassle. We felt taken care of and the process was fantastic. Definitely recommend.Read More4.8 OUT OF 5
- Lauren W.JUL 31, 20222022 Toyota SiennaBurbank, CAThis was my third time buying a car, and was hands down the best way to do it. I hope I never go to a dealership again. Karrie was the best.Read More5.0 OUT OF 5
- Stephen C.JUL 31, 20222018 Porsche MacanChelmsford, MAFROM BEGINNING TO THE END EVERTHING FIT TOGETJER LIKE A PUZZLE. TRADE IN WAS THE BEST POSSIBLE PRICE AND WAS HASSLE FREE IT WAS SO MUCH MOTE THAN DEALERSHIPS OFFERED . IT BEAT ALL OFFERS ON PRIVATE WEBSITES. WITHIN IN ONE SECOND I NEW WHAT DIRECTION I WAS HEADING. I IMMEDIATELY STARTED LOOKING FOR MY HARD TO FIND CAR WHICH HAD ALL OPTIONS I DREAMED ABOUT INCLUDING COLOR, YEAR, AND VERY LOW MILEAGE. I AM NOT GREAT WITH TECHNOLOGY BUT IT WAS SO EASY TO DO ALL DOCUMENTS. I DID HAVE A LITTLE DIFFICULTY WITH ONE ITEM I CALLED AND THEY TOOK CARE OF IT IMMEDIATELY. I NOTICED THE NEXT DAY MY CAR HAD OVER 400 VIEWS AND 83 SAVES. I WAS SO HAPPR THAT I WENT ON THE WEBDITE WHEN I DID OR IT WOULD HAVE BEEN LONG GONE. THE CAR SHOWED UP WHEN EXPECTED . THE INDIVIDUAL (CASEY) WHO DELIVERED THE CAR WAS SO HELPFUL AND KIND IT MADE MY CAR BUYNG EXPERIENCE ABOVE ANYTHING IMAGINED. ALSO I HAD ZERO PAPERWORK INCLUDING REGESTRY AND INSURANCE. I AM SO HAPPY THAT I WENT THROUGH CARVANA " WHAT A FANTASTIC EXPERIENCE". .Read More5.0 OUT OF 5
- Lynn L.JUL 31, 20222020 Nissan AltimaBridgewater, VAI loved the stress-free shopping, easy paperwork, and the person who delivered my car was awesome!! The only negative experience was the delivery delay - twice & once on the day of scheduled delivery. In the end, the delay was less than a week, but the disappointment was definitely tough to handle.Read More4.5 OUT OF 5
- Kathy H.JUL 31, 20222019 MAZDA MAZDA3Bartlett, TNLooking at the cars online was so much easier than walking a car lot. The car I chose was exactly as pictured. When we went to the Carvana vending machine we brought friends. Marcus, our Carvana rep, made the experience fun for everyone by giving each of us a coin. The adults and kids had a great time and my car looked perfect and drove like a dream. I will be recommending Carvana to all of my friends and family.Read More5.0 OUT OF 5
- Shelene D.JUL 30, 20222017 Kia SportageJefferson, OHThis was the best way to buy a car. Super easy and stress free. No pushy salespeople. Vey happy with my purchase and will use again when I need another vehicle!Read More5.0 OUT OF 5
- Adam A.JUL 30, 20222019 Toyota Corolla HatchbackMidlothian, TXFrom getting pre approved to accepting the car it was extremely simple and quick.Read More5.0 OUT OF 5
- Dax Q.JUL 31, 20222019 Nissan SentraTucson, AZThe overall process was very good and easy to navigate through. Car search was a little wonky: it would display a particular car with 1st search, not with 2nd search but it would be back with the 3rd search (same search parameters). The other minor issue is that time zones seem to be a problem. I requested a 6:30pm drop off time. When I got the email confirmation Carvana said they would drop off at 6:30pm MST. Where I live is on PST. The delivery was not made as Carvana said at 6:30pm MST (it was delivered one hour later).Read More4.0 OUT OF 5
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