Used Hyundai Sonata with Hands Free

I had never imagined that car buying experience will be so easy and convenient. Thanks to Carvana

There are not enough words to say how bad this was.

I got finance for 2013 Hyundai Sonata. The process was concise, quick, customer friendly and all online. I would recommend anyone who wants to buy a new car to do it with Carvana, they're giving dealerships a run for their money.

In general had a positive experience, but never received the mailbox key via mail that I left in the trade-in vehicle, and never got the promised call at the end of the 7 day trial period to see how happy I was with the car. It seemed like once the paperwork was all signed that it was all over with, and they were done.

So I just finished my purchase of a 2014 Hyundai Sonata. There were a couple of issues that had no dealings with the persons handling the purchase. Ashley Jones rectified all issues to her fullest infact probably above and beyond as she handled communication to the other team for an issue after purchase. Her and Sean from your after sales team are masters of their craft. I know because I used to manage at Bed Bath and Beyond where we invoked customer service #1 priority to all our employees and I can tell you guys did as well. You will hear nothing but positive things out of my mouth from this experience. Your company is going to succeed as long as you keep that mantra. Again thank you so much all Houston Carvana team you were great. And Drew thanks for being kind, courteous and on time.

I stumbled upon Carvana while browsing online after being declined numerous times from car lot to car lot. I was a little skeptical and scared to purchase something as important as a vehicle online but I'm so glad I did! The whole process was so easy and the customer service was A+. I'm so in love with my new car! Thank you Carvana for an easy and carefree car buying experience!

I'll start with the negative: the process of getting my car was a headache. I live in Pennsylvania (a long way from Carvana HQ) and was fine with paying a delivery fee because the car was such a great deal. Unfortunately, the third party service that was supposed to bring me my car from Carvana's inspection location in nearby New Jersey had two breakdowns. I was told that I could not pick it up myself due to site policy, and spent over a week playing phone tag to find out when I would need to be available for the drop-off. In the end, Carvana came through for me. The manager from New Jersey personally delivered my car and even texted me pictures on the way. I was offered reimbursement for the delayed delivery. The car was clean and passed my mechanic's inspection. The loan approval process wasn't much more than a few clicks. Every person I spoke to on the phone along the way was friendly and did their best to update me on where my car was and what was going on. I think Carvana could use a better network for deliveries outside of their local distribution zone. Other than that, their process is a wonderful alternative to spending your day trying to outwit a used car salesman.

The process of purchasing the vehicle and having it delivered was a great experience from beginning to end. Everyone was extremely helpful that I interacted with.

Loved the overall process and wil be using the site again.

Carvana definitely made the car buying process a lot easier. The customer service is phenomenal, and there were only a few minor issues. Process: The check out process online is easy, straightforward, and smooth process when financing through a third-party. Communication: Everyone I spoke to on the phone was extremely friendly, knowledgeable, and helpful. Everytime you call, you talk to a real person, and they are actually there to help! The only communication issue I had was with my delivery date. I scheduled it for a Saturday, but Carvana rescheduled it without speaking to me first. It was rescheduled to a later date. Should use more email confirmation. Car Drop-Off: When the car was dropped off, the Carvana employee (Tara) was great! She was super friendly, walked me through the steps, and made it a very easy transaction. She even arrived earlier than expected. Car: Car was exactly like it showed online. I had it checked by a mechanic, and the only issue was with wheel/tire alignment. I explained that to a Carvana agent, and they are taking care of the cost for me. One note is that the car was not professionally cleaned before drop-off. It was vaccuummed and look good, but there was a lot of dirt underneath mats and trunk, dust in the vents. Definitely could of used a professional detail before customer drop-off. Customer Service: Some of the best I've received from any company. 5 star customer serivce.