My experience with Carvana was the most wonderful car buying experience I have ever had. I did my research narrowing down the car I wanted by driving around and spending hours at dealers. I almost bought one at a dealer but realized it was more than I wanted to spend. The next day, I looked at Carvana's website and the first car that popped up was this beautiful red Hyundai Santa Fe – the car I had decided that I wanted. From that point forward, everything seemed to just fall into place. My appointment to test drive the car went very smoothly – from the time I arrived at the "vending machine" to the drive away with my new car was 45 minutes, including the test drive. Carvana handled everything with my credit union and all I had to do was one electronic signature, which was applied to the documents in a quick and efficient manner.
Once home I discovered the cup holder in the rear was broken. Carvana agreed to pay for those repairs as well as for a second keyfob for me. They also ordered new carmats which were missing in the car. Felicity, who assisted me with this experience, was pleasant and knowledgable. I highly recommend Carvana to anyone who is car shopping.
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