Used Honda with Manual

I've always been a Honda guy, and after deciding to move on from my old Honda Pilot I started looking for the right Accord to fit my expectations. I found what I wanted and went to the Honda dealer that I bought my previous to cars from. They didn't have exactly what I wanted but they had something close... for only a few thousand more. We entered a negotiation phase, which surprised me since I had never had to do this at this particular dealer before. I eventually walked away. They gave me a write-up for a possible lease deal, and after doing the math myself I realized it was downright exploitative. I was done with them after this. I looked around at other dealers within a three hour drive but was worried about getting the same run-around at each of them. I was also worried about finding out that their inventory had changed after I drove all the way there and the car I wanted to see was gone. You can probably guess how this story ends. I looked online, found Carvana, I liked what I saw. The pictures of the actual car are excellent. They even point out the scratches for you. The car I looked at and picked online was the exact car that they delivered to me. While it would be nice to negotiate the price lower, the listed price is fair. the new car was spotless when I picked in up. The Carvana rep was awesome (Carvana, you should give James in Austin a bonus). He competently evaluated my trade-in, and we processed the paperwork as efficiently as possible. The only drawbacks I had were that 1. the coin-slot in the giant vending machine was broken so I didn't get the full novelty experience, and 2. there was no owners manual for my car (not uncommon when buying a used car).

I just purchased my first vehicle in over 15 years and I took a chance on an on-line company selling cars. I did not know what to expect and really did not have the highest expectations but I was happy surprised with the service. When Rebecca dropped off the car she pointed out a scratch which happened during transit and noted as an item to fix at Carvana's expense. Then I asked for an extra key and the car was lacking a manual.... she noted both and they are delivering. A company that keeps its promises will always have me as a customer. One other interesting note.... just to check the prices on Honda Accords I went to a local dealer and found a car exactly like the one I bought (exact color and mileage). I asked for the price and it was close to $2000 dollars more than Carvana. I quoted him the Carvana price and his response was priceless..."you should buy the car." I did......

Bought a car a little over a week ago and so far, i love it. The issues I had have since been resolved but please,look over vehicle really good prior to 7 days of ownership. Mine didnt come with a service manual (website says all vehicles will come with this) and when I called they said they would print out (on regular sheets of paper) and put in folder. Lol,this wont even fit on glovebox. This was unacceptable. Luckily, my delivery guy got his manager to purchase one and deliver to my door for $24! THANKS Ebay! Not sure why the local Carvana and Corporate were not on the same page with this? Also,one wheel had really bad curb rash that was NOT pointed out on the online photos. I brought this up and they are sending me a $250 check. The wheel was $265. Still, I didnt understand why they point out 2 smaller scratches,but not this big glaring one on the wheel. Other than those 2 issues, overall, to not have to deal with those pushy salesman,it was TOTALLY WORTH IT. Thanks, and hope to doing more business in the future.

With a toddler and newborn twins I had outgrown my sedan. However I work full-time and shuddered at the thought of spending my already limited time trekking around from car lot to car lot. Friends and family suggested that I buy a new vehicle but I balked at the idea of paying upwards of $30K for something with enough room for my brood. I saw ads on Facebook for Carvana and figured I would take a look. I couldn't believe the selection and how easy it was to find vehicles with the exact features you were looking for. I created a profile to see how my financing would look. While the rate was not excellent it was 'fair' (as they say); but better yet you could now browse for cars knowing exactly what your down payment and monthly payment would be. All vehicle prices are very fair and in line with KBB specs. I placed my order and kept waiting for a catch. There was none! My minivan was delivered...just 20 minutes late (driver called to let me know though) to my home and ready to go. Vehicle was pristine and just as described. The driver even brought some little gifts for my boys on delivery! My only minor complaints is that I wish that Carvana would follow up with a phone call if there is an issue with your purchase documentation. I had logged on after my order to check my delivery time and saw that I needed to submit additional documentation. I was surprised, because I Carvana rep did call to request a better copy of my DL...but did not mention the other item. Also my car did not come with an owner's manual. Not a big deal...since they are online. But it would have been a nice disclosure to give with the vehicle description. Overall the entire process was incredibly easy and enjoyable. Would definitely recommend to others without hesitation.

I sold new cars when I was younger but quit after a couple of years because it was such a conflict filled job. The dealership where I worked had a very good reputation and the manager was wonderful, but the very nature of the business is stressful for both the purchaser and the salesman. The price you give one hour may be different than the one you give the next, and the purchaser never knows if they are really getting a good deal. And if you have five cars of one color in stock and one of another color, guess which car is going to be cheaper? Anyway when we were looking for a new car I didn't want to go the traditional route and that's when I heard about Carvana. I was at first skeptical about Carvana but did a lot of research and determined they seemed to be a reliable, honest company. So we purchased a 2013 Honda Accord. The price was not that different than what I could have gotten at a local dealer but there would be no $799 order processing fee (and no matter what a dealer tells you, it's just a way to make more money. It takes about 15 minutes of their time to input the order and, no, they don't send someone to the DMV to pick up the tags--everything is done electronically). It took about 20 minutes to input the information Carvana needed, and a couple of days later someone called and we conferenced in our credit union to verify our funds were available. My only disappointment was that it took two weeks to deliver the car. The delivery person called and hour before hand and showed up exactly on time. Unfortunately the car had a scratch on the bumper which the delivery person told me had happened when they were transporting the car. He said if I got a quote from a body shop they would have it repaired. The car had the owners manual and both keys. It did have cheap, aftermarket floor mats. When I asked the delivery person where I could get Honda floor mats he said they would have them mailed to me--no charge. I still haven't gotten them but it's only been a week. I did verify with their headquarters that the order has been placed. Overall I am very happy with Carvana. Except for the scratch the car is like new. The three people that showed up were great an never tried to get me to buy and extended warranty. We're thinking of buying another car from them. Larry

I just had my 2013 Honda Accord delivered yesterday. As a 20 something female pulling in to a dealership is more than intimidating. I am so happy with my purchase! I shopped around online, found my car, got approved through Carvana directly and signed my paperwork ALL ONLINE! Then, on the day of delivery I started getting worried, wondering if I just paid 16,000 for a scam. NOPE!! Two other 20 somethings came and delivered my car no hassle! I took it for a quick test drive by myself around the block and when I came back they had a few documents to go over (didn't take more than 2 min.) Overall it was a great experience! However, my car did not come with a user manual so I did have to purchase that separately. It would have been nice if that was included. The 800 line customer service is overall very helpful as well, (I did get in touch with one agent who suddenly acted like he couldn't hear me and then hung up. Must have been the end of his shift, but no big! I called back and got someone better on the line.)

This was a GREAT car buying experience! The customer service was fantastic, the price was good, the contract was clear, and the car was in great shape. Car Purchased: 2012 Honda Civic LX 5 speed manual Customer Service: As you would expect with an online company like this, the customer support was fantastic. I called with questions about the car, purchase process, contract questions, you name it. The customer care professionals we're just that, professional. The car was delivered directly to my door on time and clean. It had a little bit of a used car smell like a cheep rental car but that went away after a few drives with the windows down. Every part of this process was clearly designed for convenience. Price: The price was just under mid range KBB dealer value for this car and financing through Carvana gave me the same terms with half the interest rate that Wells Fargo was going to charge. Contract: The contract was very straight forward with only minimal legal wordplay involved. We did have a little issue with signing the documents that still confuses me; I had looked at and printed the contracts but not signed them (wanted to sign them after the car was delivered) but when the car was delivered my "signature" was already on the paperwork. The signature was clearly an electronic stamp so we had it noted in the delivery report. Car condition: The car was delivered in great shape. It is missing a small asthetic piece on the back of the steering wheel (Carvana has committed to replace it but will need a quote from a shop first), the floor mats appear to be made for a different year because the hold down tabs don't fit causing the floor mat to move (Carvana said they would cover $100 of my choice in new mats - yup, I will be getting a free set of WeatherTechs - thanks Carvana!), there are about 4 service level rust spots on the top of the car that are about the size of a dime, and there is a small crack in one of the buttons on the steering wheel. When I took it to the dealership here in town for an inspection their report was completely clean other than the front end is a hair out of alignment (only visible by tire wear... You can't tell when driving the car) and the cabin air filter was dirty. I would say that for a 125 point inspection on a used car thats very respectable! Well done Carvana, I will be returning for my next car purchase whenever that is.

I bought my car about a week ago and have fell in love with driving a manual. It gets me where I need to go and I could be happier with my choice.

I took my 8 year old son, who I had got excited for what was to come, to put the Cavana coin in and see the car come down. Never happened per mechanical issues and no mechanic available. Car was already parked at the bottom. No floor mats, no owners manual, no cover for the cars back hatchback and I already had to buy attatchments for the cover under the car because most were missing and it could be heard flapping as I drove higher speeds on the highway. Although I was able to avoid pushing car dealers, this experience wasn't any better and I doubt I'll ever do this again.

First, let me say that buying a car on Carvana was incredibly easy. The whole process is very simple and well explained and getting financing either through Carvana or having the option to enter third-party loan details seemed very straightforward. I was able to get exactly the kind of car I want it in the email and text communications from them were very clear and helpful. At no point was I uncertain about the status of my order or what they needed from me. On the other hand, the delivery process was disappointing. My first vehicle I never got to see because it was damaged in transit by someone who improperly loaded the vehicle onto a two-tier transport, denting the roof by simultaneously lowering the top tier too far and overloading it. The only positive here is that the company and its representatives were very apologetic, communicative, and willing to help me with whatever changes I needed to make, whether I was going to get the car repaired or switch to a new vehicle. The downside is that I could not receive my vehicle when I expected, and even if it was going to be repaired, it seemed I was going to have a difficult time getting physical, written, signed documentation that if something was found to be wrong with the repairs after the seven day return policy expired, that Carvana would agree to fix whatever had been done incorrectly or insufficiently. Once I selected a second car, I was frustrated by the fact that Carvana was not willing to knock $200 off the price of the second vehicle in order to price match the first, especially given that they had damaged that first car. But setting that aside, getting the second vehicle ordered and financing transferred along with my trade-in's value was very simple, which I was grateful for. But again, delivery was a challenge. When the car had been loaded, and I ordered a manual transmission, the emergency brake had been pulled up so high that no one could get it down and it was not possible to unload the car properly. I ended up having to cancel commitments in order to remain where the vehicle was and wait for additional help to drive out to meet us. Everyone was very apologetic, gracious, and professional, but customer Service is not the only important part of the business and the actual preparation of my vehicles that occurred at the facility seems less than competent. I did eventually get my car, and I absolutely love it. It's in great condition as verified by my mechanic, and I love how it drives. The titling was also a bit sticky as I was informed I didn't have properly filled out paperwork, but that was just a small bump in the process. Carvana is clearly still a young company, and there are rough spots in their process, but my experience, on the whole, was very positive, and I would certainly go back to them again.