Used 2019 Honda Pilot with SixCylinders

Easy from start to finish all from my couch & phone!

I traded in my Volvo for a 2012 Pilot early this year. The things I liked most about the whole process were 1. The straight forward and reasonable pricing. Also Carvanas bumper to bumper warranty. 2. The access to phone support when required. I never waited more than 2 or 3 minutes, and they were able to easily pull up my account and help me through the process. 3. The short pickup time. I'm used to spending 3-6 hours at a dearlership to close a deal. I was only there an hour at the vending machine, and probably could have made it shorter if I wanted. 4. The car!

I was hesitant to buy a car online but have been completely satisfied with the whole process. Everyone has been very friendly and it shows that they are honestly concerned with having a good reputation and giving a good product.

The entire experience was excellent. I thought maybe I could buy a vehicle at a decent price but didn't expect anything more than that. I found what I wanted and it was listed at a much lower price than Carmax or the local dealers. They also gave me significantly higher than KBB for my trade-in, sight unseen! I had planned to sell it myself but just couldn't pass up the offer Carvana made, which was $2200 more than the local dealership offer. Then, the day before the deal, my credit union informed me that they couldn't get the underwriting complete in time for the scheduled transation, so Carvana got it financed immediately for nearly identical rate (1.6%!). My only dissapointment has been that the vehicle only came with one key, but Carvana offered to reimbursement for the 2nd if I went to get it from the dealership... kind of disappointing but not a big deal considering all the rest. Excellent, excellent customer service. Extremely, extremely convenient. I can't stop recommending Carvana!

I bought late last month a Honda Pilot. What an experience we had with Carvana. We were treated with such respect, and the people were so kind and professional. I'm never going to the usual car dealership again! I highly recommend the whole Carvana experience to anyone looking to buy a car. 

I bought a vehicle a few weeks ago and am very happy with my purchase. The entire process was unique and they really make it a "personal" experience that makes you feel they really care. From the small things like the bottled water, umbrella, and coffee mug waiting for you in the car when they deliver to the great customer service. The only negative thing I have to say is the car was not delivered for almost a week after purchasing, even though the website said they could deliver next day. However, the overall experience was excellent.

I bought a 2013 Honda Pilot and so far everything has been great. The customer service has been top notch. Reps were able to answer all the questions I had very quickly, and the attention to detail was very nice. They even paid for a repair to the car that was not mentioned in the online 360 images. They notified me of this unlisted imperfection before the car was even delivered. The only problem I had with the process was that I think they could have done a better job of indicating scratches in the paint online. The 360 images did list some scratches int he paint, but it seemed like there was some level of discretion with choosing which ones to list. There were at least 3 or 4 other scratches worth noting when compared to the ones they did note.

When looking for a used car this time around, I had already had a few bad experiences at several dealers -- dishonesty, cars that looked good online but were much more "used-looking" in person, the psychological games, etc. I had seen a car I liked on Carvana's website, but had never heard of the company, and so I was uncertain. When I was out of options, I was browsing the car again when a chat box popped up. The Carvana operator asked if I had any questions. I asked a lot of questions, and he was very helpful. Most of the "imperfections" pointed out online couldn't even be seen when I saw the car in person. I test-drove it, it drove great, and it was in great condition. After purchasing it, I took it to my mechanic during the 7-day return period (whoever heard of that for a used car?). He said, "There's absolutely nothing wrong with this car. It's a beautiful car." The car was even stocked by Carvana with two bottles of water and a Visa gift card for my first tank of gas! Carvana's customer service has been outstanding, and I'm so pleased with the whole purchase process and, most importantly, with the car! I've been telling everyone about this company and urging them to check Carvana out.

Very pleased with the carvana process very stress free.

Simply stated, there is no better way to buy a car on the planet.