Let me begin by stating that I do not work for Carvana and this is not one of those fake reviews that some companies and dealerships would publish. I am also not tech savvy so this was a big risk for me to purchase a car offline as well as trusting the companies' pictures and description.
After picking and reserving my car online I called to make sure that I was following all of the correct steps and the young lady was very helpful. Although I could have done everything without assistance I did not want to take the risk. I even went with Carvana's credit offer as this was 0.50% less than my own bank, and this was approved in less than a minute.
When everything was done I picked a delivery time and date and patiently waited, unfortunately Murphy's Law made a visit. I opened the site to show my son a picture of the car and it did not say "purchased" it had "car available for purchase". I immediately called and the very nice young man confirmed that there had been a glitch but that I should not worry. I thanked him and then got a call back a few minutes later from a manager who first apologized for the glitch, then said that they were working on everything but the car was still set for my delivery date and time. I do not know, or care, what happened because it was something with a computer and not a person. All I care about was the professional attitude of Carvana as they kept calling and updating me.
On the delivery day the driver called to confirm everything and she even apologized that she was going to be about 15 minutes early for the delivery. Yes, apologized for being early. After taking my car off of the truck we were given an hour to look it over and test drive, which has never been an option at a car dealership. After the test drive we signed a few sheets of paper, accepted out keys, and started out 7 day trial which is something else a dealer has never offered before.
I highly recommend Carvana to anyone looking for a car as my experience was wonderful and the car was better than I expected. We are still looking for the two spots the detail person said were wrong with the paint. After looking at several cars on other sites and at dealers, I saved around $2,200 on the purchase and did not have to play negotiation games at the dealership.
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