Used Ford with Manual

I need an owner's manual other than that it was a great experience

Waited for an hour at the airport for pickup, radio frozen, no manual in car as promised, only one key, voice activation not working either. Had to Google radio issue and wait for fuse to be removed and replaced.

Short story: I found the car I wanted, there were some issues, carvana.com resolved them all – I'm a very satisfied customer. Long story: I was looking for a Mustang and I was undecided about a new car or a used one. I also wanted something more 'special' than the average Mustang. While looking on-line, I came across a 2013 Mustang Boss 302 for sale by carvana.com. The car had very little miles on it, was the color I wanted (and had some after-market items on it that were desirable to me) and was priced right (much less than a new Mustang GT), so I started the purchase process. Many people might start by securing financing first – I'm the other way. I find the car first and then arrange financing. Well, it took a little over a week to both sell some other assets and have the money transferred to my banking account, along with getting a loan for the remainder of the purchase price. Carvana.com wanted to verify my funds almost immediately after I said I wanted the car, but that took longer than they expected. I had to stay in communications with them on a daily basis to insure that they would not re-list the car and that I would remain the buyer. In my callings to carvana.com, I asked about certain features/options/accessories that would come with the car, again because this was a 'special edition' Mustang. Carvana.com typically sells 'normal' cars and their advocates were unable to answer my questions (besides saying to look at everything once the car was delivered and that there was the 7-day return policy) – because of the return policy, I felt I had nothing to lose. After that, there was an issue with the CarFax report for the car – it showed an increase in the mileage of around 23,000 miles within about a month, which was obliviously a discrepancy. It took a couple of calls to carvana.com before I finally talked to an advocate who was willing to assist in getting the Carfax report corrected, and it was corrected shortly after that. Once that was behind us, and I was ready to take delivery, I had an out-of-town commitment that delayed the delivery of the car. Again, carvana.com wanted to complete the transaction as soon as possible, but again by staying in touch with them I was able to postpone the delivery by about a week. Upon taking delivery of the car, I had 4 issues: 1) a piece of the tape striping on the side of the car was missing (which wasn't missing on the 360 degree photos taken of the car); 2) the front spoiler/splitter was damaged when off-loading the car (due to the car sitting lower than a 'normal' car; 3) the supplemental owner's manual for a Boss 302 was missing (the rest of the owner's manuals and literature that originally came with the car was included); and 4) the car was 'clean', but not (in my opinion) "detailed". I once again contacted carvana.com to tell them about the issues. They resolved each issue: 1 & 2) they agreed to have repairs made at a local body shop, which of course they paid for; 2) they issued a check to me to pay for buying the supplemental Boss 302 manual on-line; and 4) they issued a gift card to me to have the car detailed. All-in-all, carvana.com was able to take care of everything that occurred in the purchase transaction to my satisfaction, and I would highly recommend them to anyone looking for a car (especially if the car is a 'normal' car). The trick to it all is to stay in communications with carvana.com – although the entire process can be completed on-line without any person-to-person contact, I felt that it was necessary to call them to insure everything proceeded smoothly. In closing, I would like to thank the following carvana.com employees: Marissa Hergott - Customer Advocate (assisted with correcting CarFax), Jessie 'Trey' Wallace – Delivery Advocate, Mike Cranna – Post Operations / Repair Team.

Four stars because of small, but annoying details. No manual (although the site says that's important and will be included); no floor mats; and, no second key. Why these weren't included is a puzzle to me. The floor mats were ordered after the sale as was the manual: neither received yet. As to the key, the Carvana delivery person said to have one made and the warranty company would pay. It's been a real pain to have it made, mostly because the warranty company puts you on hold forever and because I live in a rural area. Today I waited at least 20 minutes for them to answer. Good news is . . . I have a second key, although I was put to about 2 hours of trouble to get it. The Carvana business model is great and I enjoyed the process. ALL of the reps have been friendly and helpful. I am very impressed with its customer service. And (and this was the point, right?) the car was clean and exactly as advertised. Were it not for the mats, manual, and key, I would have given them 5 stars.

Well let's see, I still DON'T have a manual, I still DON'T have the code to set the key less entry, DON'T have my tags so I can switch my personal plates to it, but love the truck, love the buttons. Easy to buy but to long of a wait to get EVERYTHING taking care of. I will for now go to a dealer from now on. Sorry!!!! Also when I DO get the manual, it most likely won't have the nice pouch that manuals come in at the dealerships. One more reason why buy local.

I went through a few different cars before I got to the Ford Focus. The DCT 6 speed really gives it a sporty feel, it definitely feels like a manual shifting which could be a pro or con depending on the person, but I love it. The focus has a very sporty feeling handling and a nice tight suspension, which makes for a fun drive. It has decent acceleration, especially considering the car class that it's in. Interior wise it's decent, I love the sync, and the look of the dash and while the interior is cheap, as expected for the class, it feels a bit more upscale than competitors. The a/c is ice cold, and the seats are decent though I wish they had adjustable lumbar support (I drive 2 hours a day round trip to work). The back seat is a bit cramped for passengers if you expect to have many, but it does have a decent stow capacity, especially when you let the seats down. I would definitely recommend one of these to someone who wants a sporty feeling car without losing MPG while also looking for something dependable for daily driving at a cheap price point. This is one of the few cars I've owned that I just legitimately enjoy to drive

I started my purchase on the 28th of August and was so excited to see that my car would be ready for pick-up on the 30th! Well, they brought the car down and it had a dead battery, and I would have to wait a few more days to pick up my car so they could complete an inspection. Carvana customer service was AMAZING and offered to drop the car off to me at work. Instead, I decided to pick it up at the vending machine on Labor Day (Yes, they were open!). It was a smooth process and I got to take my test drive before signing. This is when I noticed my battery light was on & that the car was kinda dirty (I didn't mind wiping it down myself, but I expected it to at least not have visibly dusty/ dirty vents and interior). I notified the attendant about the battery and he told me to take it to a Ford dealership.The battery terminals weren't cleaned when Carvana replaced the battery & did the inspection. It was no problem for Carvana to pay for the cleaning at the dealership & they even offered to reimburse me for it if the extended warranty company didn't approve it (Silverfox was amazing and approved it). When I went for the battery cleaning, it turned out that there was more wrong with the car (Transmission & Coolant Reservoir) and it would take more than a week for the dealership to look at it, which would be after my 7 day money back guarantee. I called Carvana and they let me know that because my car wasn't under Ford's warranty anymore, that I could take it to any certified mechanic OR they would extend my warranty so a dealership could look at it. I opted to have another mechanic look at the car and Carvana paid for my coolant reservoir to be replaced. The transmission turned out to be fine, but Carvana was willing to get it fixed if it wasn't. Who knew that the Ford Focus had a manual transmission in an automatic car? The gist of my experience: The customer service was amazing. The Vending Machine is too over-hyped. The car was not in the best shape but got fixed.

Bought a 2016 Ford C-Max Energi that came in off a three year lease. I'm very happy with the car. No major issues. I did replace the tires as the ones Carvana put on were cheaper low end tires from China with good Michelins. I do have to buy an owners manual as the car came with a 2015 version. My comments to Carvana are: Make replacing tires optional in case your customer is planning to replace with what they prefer. Note in the car details that the previous owner smoked.

Before delivery, I was sent an e-mail apologizing for the delay on my delivery (it was delayed two days) and was promised an "extra special delivery" when my car was delivered. Car was purchased hassle free and delivered to my door. Advocates were helpful and then went along their way. I noticed there wasn't an owners manual with the car and text the advocate if it was possible to get one. He sent me a pdf version through email and it is not user friendly. I emailed about the "extra special delivery" not being special but rather ordinary and they replied with how they could have made it better. I asked if there was any way I could get a printed version of the owners manual for my car since they were asking how they could help make the delivery "extra special". I then received a response saying that they would reimburse me up to 80$ after I send them an itemized receipt for the purchase of an owners manual for my car. Instead of just printing it out for me through email, they would rather me go and find an owners manual, pay for it, and then wait 10-15 business days for me to receive my money back. I responded for clarification and it has been 2 days without a response, so I'm assuming they no longer care to take care of their customers once the purchase and delivery process are completed. I'm definitely disappointed. But I guess it is what it is. Thanks for letting me write the review and taking the time out to read it.

The process isn't difficult, however getting through on a phone call can be frustrating. I spent quite awhile on the phone a couple times to be told by the message i had 20 callers ahead of me, them it went down to 18, then back up to 22 etc... how do you lose your place on hold? Aside from that my vehicle was delivered freshly washed, a little dirty on the inside but not bad, no floormats, only one key but it did have the owners' manual. I discovered later that day the navigation in the car did not work, i thought about giving it back during the seven days but since i liked the vehicle and it still has warranty coverage, i kept it. Don't know how this was missed in the 150 point certification inspection supposedly done to all vehicles? It's at the dealer service department as i write this. Still have to see how registration process goes... Also, the car had a full tank of gas when i received it! Nice :) One more thing, I paid delivery although I'm in the Dallas metro area which I believe was supposed to be free delivery.