I was skeptical. How can they give an offer for a car they've never seen? How can everything be online? I stressed about "what if they change their mind" "what if they reject my trade later" "what if the car never actually comes".
In the end, after a single (one week long) delay, I had my new car and my trade in was gone. I told myself that I might as well let them deliver and I can check out the car for 7 days and if I don't like it they have that 7 day (or 400 miles) return policy where you can get your car back (or a different Carvana car). Fortunately I didn't have to use this policy because the car I got was great! There was a chip in the paint that wasn't listed online and the delivery driver said he would get it taken care of. Extremely easy process I've already had it into a shop and had the work approved by their partner company SilverRock.
The only stressful part of this process is getting in your own head and expecting things to go wrong because that's what you're used to with car dealerships and other warranty companies. Carvana is always only a text message away and they were constantly giving me updates and asking about the car! Looking back it was a great experience (aside from the stressful delay which I've read is somewhat common).
Oh and the delivery driver was amazing. He was friendly, helpful, and patient. He's the only actual person I met/talked to and he definitely represented his company well.
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