Used Ford Fusion Energi with Hands Free

I can't begin to describe my satisfaction with the whole Carvana process. From start to finish I may have 15 minutes of actual effort invested in the whole process. From start to finish everyone I dealt with was super friendly and made me feel more important than making a commission check like the majority of dealers. Not only will I buy from them again I am begging anyone I know to use Carvana not for compensation but for the simplicity and lack of pressure involved. Thank You Carvana for making my 18th anniversary very special! Oh and not to mention the Car was PERFECT and just as described!!!

The experience was unique and different and we enjoyed the process. However, the fact that Carvana do not perform a professional detailing on vehicles to restore them was a bit of a concern. It was very obvious that the previous owner was a dog owner and we weren't very pleased with the conditions of the interior. We feel this is an area where Carvana can improve.

I have purchased many cars in my life, and never have things gone this smoothly. Just the no hassle sales process is priceless, and the online documents, financing, and the entire process was a breeze.

It took some time for the car to be delivered, that was not the responsibility of Carvana though. There was an active recall on the seats that needed to be fixed by Ford.

I bought my car a week ago and it's been amazing I'm glad I went through Carvana to get my new 2015 car!!!

I have worked and managed a few car dealerships and I have to say that Carvana was the easiest and by far the simplest car buying experience I have ever had. The prices were great and the financing very simple! I HIGHLY recommend using Carvana for your next vehicle purchase! Welcome to the future!

Will never hassle with a traditional dealer again. What a pleasant experience.

I'll be honest, i'm a amazon freak, so naturally when a friend of mine mentioned looking at Carvana and heard about his experience with it i had to see what it was all about. An wow, to be able to do everything from start to finish without ever having to set foot in the dealership is absolutely awesome. Everyone I talked to was super friendly and actually helpful with no pressure. I had tons of questions at first which were all answered by the advocates, the reservation went smooth, the car was ready for delivery quickly, and the scheduling process was simple. The delivery was great, we got to look over the car and make sure we were happy with it before the guy even left. After that we still had the 7 day window which is reassuring to know that if we found something with the car we just couldn't live with we could still call them up and return the car! Now the 4 stars instead of 5, I wish there was a 4.5 stars, I couldn't give the full 5 mainly because when I reserved the car I used the VIN to lookup any recalls or field service needed, it showed an outstanding field service so I called carvana and they said it should be taken care of. After receiving the car I called the service department and the confirmed that it needed the field service and that it was to replace the old 2G modem with a newer one, so that meant that the remote functions on the car wouldn't work until the service was completed, and to make it worse the part was on back order with no known ETA from the vendor....so that's a bit frustrating that the field service repair wasn't done before delivery. Additionally after taking delivery i found a number of other things, primarily blemishes that weren't disclosed in the online preview which I considered enough that should have been listed, like scratches on the hood deep enough to feel, a number of chips on the hood and front bumper, and a spot on the fender where the pain was peeling off on one corner, all should have been caught easily during an inspections and more significant than the ones that were actually listed. I also found some other mechanical issues that are covered by bumper to bumper warranty. So long story that's why it's a 4 instead of 5 rating. All in all I'm still happy with the car and decided to keep it, the blemishes I've attempted to touch up on my own, and luckily the items that need service are still in the bumper to bumper manufacture warranty.

I had a wonderful experience purchasing from carvana. I was able to do most of the shopping from my mobile phone while on vacation. I was able to finance my vehicle and schedule a pickup date so that I could get it as soon as I was back in town. Once at their location I had great service with them offering to explain all of the cars features. The car (2015 Ford Fusion energi) has been marvelous.

The whole process was amazing and so simple. We did have 2 little hiccups. The hybrid cord wasn't with the vehicle, we were told we should receive it by Friday Aug 11,2017. To find out it wasn't ordered till Aug 11 and then was delivered Aug 16. We did have to ask to extend the 7 day buy in case it didn't work, but all is good. The other issue is that on the roof next to the moon roof is a hail mark and a long scratch. We did get an estimate and submitted the pictures and paperwork. It's just a hassle to have it fixed. We were offered to sent it back and have your company fix it but it would take 10 days and was only offered a rental for 3 days.