Used Chevrolet with RWD

I started my experience about 2 weeks ago and finally picked out a vehicle on Sunday, the delivery came on Wednesday. I was allowed to go over the truck with a fine toothed comb without a salesman over me questioning every move i made. I found some issues and the driver didnt try to make excuses, he took some pictures and told me that it would be fixed at no cost to me(try that at a dealership). Our delivery driver made our experience smooth and enjoyable. I would only suggest, while trying to find out what your best options are, there be a way that you can include or exclude options (I.E. AWD, RWD). Also, when you make your purchase, there needs to be an acknowledgement that you are complete and a list of things to do next.

We heard about Carvana on the ABC National News. At the time we were shopping around for a smaller SUV at the local dealers. Couldn't seem to get anything for a good price unless it had really, really, high mileage and even then it wasn't so great, so we checked out Carvana. It has been a great buying experience. The people were very helpful from start to finish. We had been shopping around our city for awhile so we were pretty aware of the pricing. We believe we saved around $3000. No extra paper processing and dealership fees, just taxes and a straight forward registration fee. Although we don't live near a Carvana, they delivered the car to us across the country for $200. If we weren't happy, we could return it with no further return delivery fees. We had a whole week to drive it around and get it looked at. Also, they gave a thousand mile insurance policy. No one offered anything like that around here. When we go to buy another car we aren't going to waste time with the dealers, it will be straight to Carvana for us. Hoping they open a center near us soon.

I bought my Chevy Spark only yesterday & I'm already in love. It's the cutest & most comfortable car I've owned. The entire experience with Carvana was great! Great selection of quality vehicles, prices based on your budget & friendly customer service. What?! Never going back into a dealership as long Carvana is around.

I held off on my reviewing until I could get some perspective. First of all, this is a totally new way to buy a car. The whole process appealed to me because it eliminated the need to go to a dealer and deal with their bait and switch nonsense. So I found a car I liked with the price I liked. The whole online process was great, where carvana became tediuous was in the logistic side of things. I wanted the car delivered to New York City and apparently this was out of their delivery zone. It took them a whole week to get that fixed. Then when I sent in my financing info it that took almost a week to get sorted out. Just bear in mind that you can walk into a dealer and walk out in one afternoon with a car. That includes financing. The delivery process was also complicated, since I was out of the local delivery zone, we had to use a second party company and they showed up one day before they were supposed to which forced me to rush home to meet the delivery guy, then he did not have any paper work with him which had to be emailed to me when I called to complain. Long story short. Carvana has their heart in the right place. The car was absolutely gorgeous. They were nice enough to send us a gift package that included a 50 dollar gift card. I am willing to give them the benefit of the doubt that all the inconveniences I went through were just growing pains. Like I said, we are very happy with the car. I hope the hiccups we went through were just blips on the radar. Without those blips it would have been an absolute pleasure.

Carvana's customer service was amazing! I love my car, the process was easy and I always could call with questions and get answers promptly!

The cars web site is well made and provides lots of information. The pictures provide a real view of the car and they are all made consistently so that you can evenly compare them - with perfect lighting. Paperwork done on the Internet was easy. Only real challenge was getting my driver's license scan and proof of insurance into their system. That took a few tries, but not so much trouble to deduct any stars. The car was delivered very courteously by Jonathan and I was able to take a no-pressure test drive. Car was in better exterior condition than I thought that it would be. Even the blemishes were hard to see when I knew that they were there. The seven day test drive is going nicely and this car looks like a keeper.

The car is great! Carvana needs some improvement. I added 3 similar 2014 Chevy Volts to my "garage" and after about a week I went through the steps to purchase it but stopped where it asked me to upload a scan of my insurance and driver license. The car was not exactly what I wanted so I stopped the process for another week then found the perfect car on 10-9-16 and continued with the purchase all the way through. I spoke to Carvana several times for about a week and the car was scheduled to be delivered on Saturday 10-15-16. Since the Chevy Volt is an electric car with a range extending gasoline generator I asked if the battery would be fully charged and both advocates that I talked to said they would request that in my account notes. About 3 days before the delivery my credit union contacted me with the loan information that I was to e-sign online but when I read the VIN I saw that it was the other car that I never finished the process with and what was really weird is that my loan officer setup the loan for BOTH cars! I was finally able to get the loan setup for the right car and everything seem good at that point. On Saturday morning about 3 hours before my car was to be delivered, I called Carvana to make sure the battery was charged and I wanted to know the status of the car. She told me that ALL electric cars at Carvana get a full charge then she put me on hold to try and find the driver delivering my car which she was not able to do. About an hour later and 30 minutes before the car was scheduled to be delivered I received a call from the driver. He told me he was just a few miles away and could be at my house soon. He arrived right on time and the car looked great! What was not so great was that the battery was almost empty. He apologized for this blaming it on someone else. I was in the process of installing a Level 2 charger anyway so it was no big deal and I knew I could use the included slow 120 VAC charger in the meantime. The test drive was great and the driver loaded up my trade in and we filled out paperwork. After he left, I went to charge the car using the slow charger but the ground plug was bent and broke off when I tried to plug it in. I found out the car with not accept a charge from an ungrounded charging cable so I had to use the car on generator power until I setup my Level 2 charger. Once that was working I charged the car in 4 hours and enjoyed driving it in pure electric mode for almost 40 miles. The only other complaint I have is the condition of the inside of the vehicle. It was not cleaned very well and the inside of the windshield and all windows with foggy looking from not being clean. I was able to clean them myself but when you pay $17K for a used car from a dealer, you expect it to be clean. The last call to Carvana they told me to take the broken charger to the nearest Chevy dealer and let them decide if it is covered under warranty. I my self could easily repair the cable but I should not have to so I am going to let Carvana figured out what to do next.

It has only been 6 days but I LOVE my new car. Carvanha produced a car exactly like what I was looking for online. Everything was just the same as they said that it was. The car is beautiful and great. Thank you buying online was the easiest process I've ever gone through.

As a first timer with Carvana, I was a bit scared and nervous doing car buying online. But, after everything was set & done, online shopping was very stressless and easy! The people at Carvana would answer all your calls & questions, I felt better afterwards. I love my car hassle-free car.

I picked my car ordered my car set up my time to go pick it up. Great customer service! No car salesman calling me!