Overall, I had a positive experience with Carvana and would consider purchasing a car through Carvana again. The process was pretty straightforward and the vehicle was as expected. My only concerns were related to the direct delivery process. We live a substantial distance from any Carvana pick-up locations, so I opted for direct delivery. The delivery itself was fine, though communication was limited, but the paperwork was not correct. Carvana set their dates based on the day they sent the car to transport, rather than the day it was actually delivered, a difference of more than a week. So, my 7-day return period was actually over before I even received my vehicle. When I called about this, it was partially corrected, but the end date was still set too early, so I didn't have a full 7 days to evaluate my new vehicle. The good news is that I like it and plan to keep it, but this also impacts my warranty period. Carvana does need to fix this moving forward for direct delivery customers.
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