After two postponed deliveries, one with only a few hours notice, and a customer service experience that was always polite, but somewhat flippant at first, they came through with an after-hours delivery the next day. Their customer advocates were all respectful, but, man, there should be some code in the system or something that lets them know when someone has gotten shafted twice already, so, when they call in, they're not treated so . The delivery mistakes/miscalculations were mildly annoying, but the initial handling of the customer advocate with his, "...oh no, we get off at 6:00, so we can't deliver your vehicle tomorrow after you get off work..." even after I asked if there was ANY way possible given the two postponements, was beyond maddening. I actually canceled my purchase at that point and started shopping around online at local dealerships. Then, though, a flurry of helpful, bend-over-backwards messages started coming in through email, phone and my twitter feed and my vehicle was delivered the next day by the local manager.

I purchased a truck from Carvana last month and a SUV from a dealer 4 months earlier. They had the best price for the truck I found either on-line or in local dealers lots. They were very easy to work with and I would prefer buying from Carvana over a dealer any day.

Couldn't find the kind of truck I wanted locally, but while two different sales groups were "searching" for a vehicle for me, I decided I's try searching on Carvana myself. Just took a few days till something suiting my criteria showed-up in my search. Did my own financing (since my local credit union was 1/4th Carvana's rates) an all the go-between paperwork/legwork. Took delivery of the truck three days before the sales group people called me back with truck that didn't match anything I asked for. Carvana gave me a better deal on my trade-in than I could get locally, too. The truck is great, the deal was hassle-free, and I'm glad I tried something new.

I was very happy with the vehicle, and it was exactly as pictured on the web site. Purchasing was very quick and easy compared to the hours I have spent at dealerships in the past. The vehicle was delivered quickly, right on schedule, and everyone I dealt with was very friendly and helped me quickly. I got a better deal than similar vehicles I saw at other dealerships. Overall a great experience!

Second vehicle my family has purchased through carvana. Only issue is the initial page showing "get your car by date" is very inaccurate. I was paying cash, should vehicle available two days out, go through the process to purchase and at the end was told 6 days later. Called before finalizing, said they would call back to see if it could be sooner, no call back, I called again and was told location was too busy to do it sooner. I ended up choosing a location two hours away to get the vehicle in the time I needed. Wish they would have offered some compensation for the extra drive and time spent to get the vehicle

This is absolutely the way to go. No haggling, no pushy salespeople, just great service throughout the entire process.

Love my new truck. It could not have been easier to shop buy and have it delivered.

The experience was good, however a couple of things to improve in my opinion. When a person is going to trade a car in there should be a list sent letting a person know what all will be needed from them, as I learned something different from everyone I talked to. Also should be a telephone number when you are dealing with the actual sale to call instead of being on hold for ever for one little question. When the vehicle was delivered it look beautiful but the front grill area was filthy as well as the door jams, a quick wipe down would have been nice. But the overall experience was great and would do again and will tell others.

I was able to find a vehicle, acquire financing and complete the purchase in under 15 minutes. There was no hassle or aggravation. The process was simple and seamless. I will never buy a car at the dealer again.

We really enjoyed this process! I will buy all of my cars from Carvana!!!