I have never written an online review for any product. However, because this was such a large purchase $45,000.00 (including all taxes, fees, extended warranty) and the experience was so amazing, I purchased a 2015 BMW X6 fully loaded including the M Package. I just have to say Thank You to CARVANA for your help, support, and existence! I have purchased many used cars in my life and this by far was the most pleasent and rewarding. Nothing is perfect and when my car was delivered to my doorstep (no delivery fee), there were a few minor issues I had. Customer service was amazing. their attitude was one to help you with your experience. It is obvious customer satisfaction is highly emphasized and trained within the organization. Because they are an online company, communication is not always quick (this is true of any online company), but they try very hard to be responsive quickly via email as well as by telephone. I was also able to get many questions answered on chat once I had reserved the car purchase. one last point I would like to make is the "NON" PROESSURE TO BUY. They provide various ways for you to make sure you are going to buy what you want and to be certain after you get the car, you are happy. This would never happen with a car dealership or with a private party sale. From an everyday, average consumer here in the USA, I would like to say this: "CARVANA, I wish you continued success in the sales of used automobiles and thank you for giving us Americans a great option in buying a used car." I recommend this process to anyone wanting to feel secure and hassle free of buying a used car. Sincerely, Ron Wada
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