I had been looking at used cars for the past 6 months before I found Carvana. It's been 12 days since I took delivery of my BMW M4 and have been very impressed with the overall customer car buying experience. From the beginning, Carvana was completely transparent about the condition of the car and the history and mileage. The Carvana details and small imperfections on the car matched the actual car exactly. Several times before and during the purchase, I called Carvana's customer service number and received quick, informed and accurate answers to my questions. Finally, the service during the delivery was personal, polite, professional and fast and helped make my Christmas eve the best it could have been. The 7 day 100% return policy gave me confidence. Yesterday, I had a local mechanic who specializes in foreign cars go over the car and found my M4 in perfect condition. I'm still getting calls from Dealers with their games to come down and talk. I'll never buy another car from a car dealer again.
5.0 OUT OF 5
MAR 21, 2019
2016 BMW M4
Las Vegas, NV
Carvana gave me the best experience! The staff is professional and personable. Each representative is informative and patient to help me understand the entire process of a car purchase. I needed to know the next 3 or 4 steps ahead in the process before making decisions and they willingly took the time to explain.
This was my first time to do anything online as I do not trust the airways. But, the Carvana staff made me feel so much at ease with this new technology that I have complete faith to do this again should I make a future car purchase.
In particular, I am very pleased that Carvana treated me with respect as a customer. I felt that the staff wanted me to buy the car I wanted, not that they were making a sale. I am thankful that the staff kept the lines of communication open with my loan company, as well as with myself, so that even the financing proceeded smoothly. And, finally, delivering the car directly to my house with the opportunity to to test drive it for a week impressed me that Carvana trusts me!
Thank you Carvana and be assured that I will recommend you to all my family, friends, and even people that I meet who are looking to buy a car.