Used BMW 7 Series with Manual

the car I bought was in great condition and wish to the form of what they said was wrong

Customer service was very disingenuous! I will not purchase again!

HORRIBLE EXPERIENCE!!!! (AWESOME IF YOU CAN DRIVE THE CAR 5000 MILES OR SO TO MAKE SURE IT DOESN'T HAVE ANY ISSUES; OTHERWISE YOU MAY GET YOURSELF A LEMON!!) Horrible experience!!!! 20 days after purchase, less than 500miles driven and the BMW dealership say there is whole in the rim! I call CARVANA and they tell me that they will not repair it even though I phoned them 9 days after the purchase to tell them the car had some sort of shake!! After I get the call from the service advisor at BMW, I am told; "sir, the problem is the rim has a hole in it and needs to be replaced! How does a rim have a whole in it and CARVANA NOT NOTICE THE SHAKE??) I CALL CARVANA TO ADVISE THAT WE HAVE A PROBLEM, for 20mins, the advocate tells me how they are not responsible and will not cover the cost of the repairs because I am outside of the 7-day window (how was I to know I needed to drive 5000 miles or so within 7-days to make sure the car was not a LEMON!) Finally, after I continue to pressure the advocate, I am told a supervisor would call me back in 48-hours….Well 48-hours later I still have yet to get a call back(I GUESS I HAVE TO WAIT FOR ANOTHER YEAR)!! This has been by far the worst experience!!! How could this car pass an inspection??? Was it even inspected???? How do you make me, the consumer pay for something that you should've thoroughly checked out?? Yes, Carvana is awesome when it comes to not having to leave your home, however, the CHANCES YOU TAKE when you buy a car sight unseen, and only have 7-days to make sure it's okay is HORRIBLE!!! What happened to 30-days or 3,000 miles warranty??? In fact, WHY DOES CARVANA OFFER A WARRANTY WHEN IT DOESN'T COVER ANYTHING!!?? DISGRUNTLED BUYER!

Bought two weeks ago. Car is in the shop already. Have to spend upwards of a $1200. Plus the car is due for service and an oil change on top of that. That stuff would not show up in the first week of course. I was duped!

Everything was fast and as promised! Thanks Carvana!!!

This by far was the easiest car purchase I've ever made. I gave Carvana 4 stars out of 5 stars only because the car I received smells terribly of cigarette smoke and it wasn't very clean or detailed inside. I think transparency should be given to customers and more care should be taken in preparing the vehicle for delivery to the customer.

My car buying experience was so smooth. I will never go in the dealership again!!! Took my car to BMW dealership because of some minor issues I found and the warranty company Carvana uses fixed it with no hassle!!!

The entire process was easy and hassle free. I highly recommend them for all your car needs. The even gave me a great deal on my trade in! Highly recommend!!

The buying process was very simple and the car is immaculate and as represented online. I am not on day 8 of my purchase, and the AC is out when I turned the car on, which was not a nice surprise. It is in the shop as it is under it's manufacturer's warranty. I realize this was not in Carvana's control, but still a little disappointing for the AC to go out the day after the money back guarantee expired. :-/

I love my car. BMW 750Li is a beauty. The approval process was easy but I was booked to pick my car up on a Sunday at a location that was not open on Sundays. Before I bought my plane ticket, I called and confirmed that everything was ok. Well, the night before I was to fly out, I got the phone call that they made a mistake and had to reschedule my appointment. So anyway I ended up keeping my scheduled flight and staying overnight to pick the car up the next morning. I had to miss work for that night because I work night shift AND I had to pay for a hotel. So I was very very unhappy about that. Then I drive the car 300 or so miles and the check engine light comes on. BMW ran a diagnostic and the DMTL pump needed replacing AND THE CAR NEEDED AN OIL CHANGE AND FILTER! Basic things that you expect like an oil change should not have to be on a new buyer's to-do-list and should not be at the cost of the buyer. The DMTL pump was taken care of but I'm still going through the process of getting the oil and filter changed without paying out of pocket. Would I do it again? Maybe. Maybe not.