Used Audi Q5 with Manual

I had a number of issues surrounding my purchase on a 2014 Audi Q5. The car was delivered with only one key, and no owner's manual. When I took the car in to get the additional key and rep;air a broken visor clip, my Audi dealership discovered a number of other issues:1) brake rotors and pads needed replacing; 2) windshield washer pump died and needed replacement; 3) a broken oil sensor light that was giving me annoying false warning messages. While these were covered by SilverRock, in the span of 90 minutes I was given three deductible amounts from the Carvana/SilverRock staff: $100, $50 and zero. Needless to say it was a confusing experience. After discovering these three major repair items, my confidence in Carvana's rigorous 150 point inspection process was shaken. I then decided to purchased the Extended Warranty from SilverRock, but when I inquired about it after fully explaining what I had gone through, I was told that they were unable to offer it to me as it had passed a 7 day post-delivery period. As I still do not have they key or the owner's manual, I believe that my delivery is not yet complete. After all I went through, the least they could do is sell me the extended warranty policy, which of course they make money on.

This was the most stress-free car purchase we have ever made. We found exactly the car we were looking for on Carvana's site and it was just as it appeared on the website. The purchase and delivery process went smoothly and the follow up has been top notch.

Car was promptly available, clean and awesome and this was an exchange from my original selection and the process was swift and simple.

We had a wonderful experience with Cavana. The two main highlights of this entire process were not having to go through the hassle of negotiating with dealers and having a seven day trial period to test out and toy with all the features to make sure I like every aspect of the vehicle before making the purchase. I was remarkably pleased with the customer care and propriety of this process. Car buying is a piece of cake through Carvana!!

everything went smooth and quick, the car was just like they said

Overall the process was smooth and easy. We had just bought a new car for my wife at the dealership and there was lots of haggling and stress. This process was much smoother. We had a paperwork glitch with the registration, and an issue with the tires on the car, but they are handling it. Other than the tires, the car was in great shape (verified at the dealership - worth it to do this). On time delivery. No hassles with trade-in. Ask for the inspection report to see what Carvana did to the car before it was sold to you - esp if the car still has part of the manufacturer's warranty in effect. Got a strange email a day before delivery saying that the car had a recall that needed to be addressed, but it was sent in error. The customer service is very responsive when calling or emailing. I have heard of others who have issues getting their tags or title - too soon to tell for me as I've had the car for only 4 days.

I bought my Audi Q5 about a month ago and I love the car. Besides the miles on the odometer, I have a hard time believing that it is used. The car arrived so clean inside and out.  The experiencing of buying this car online with carvana was completely hassle free and their customer service is incredibly nice. The financing was easy and the price was a few thousand dollars below value. I really cannot think of a single thing wrong with my experience except the small wait time before they delivered my car. I ordered the car on a Thursday and it was scheduled to be delivered that Friday. They called me the morning of to report that they found a minor issue with the car and wanted to take it to the dealer to be fixed. I had to wait until Monday for the delivery, but I was impressed that they were so meticulous in inspecting the car.   If you are in the market for a car, I HIGHLY recommend that you try carvana. I cannot possibly think of a better experience I have ever had purchasing anything.  I have been telling everyone I know about the experience. I feel like a spokesman for carvana :)

The car buying experience at Carvana was top notch. The piece of mind knowing that I was covered by a 100 day warranty and 7 day no questions asked return policy made it the best option for us. The car we got was immaculate and like new. I would definatelybuy another car through Carvana!

This has truly been an experience like non other in purchasing a car.  None of the hassle of having to come to a car lot and wait hours on end just for someone to quote you higher prices than what was originally stated or listed.  I think the best thing though was having the car actually delivered to my home and being able to do everything on line. Easy and convenient! 

I brought my first on-line vehicle through Caravan and I was amazed at the easy process they provided--no pressure, no hours spent at the dealership! They provide excellent customer service with polite and friendly staff! I loved it!