After the car that I bought from Carvana arrived, I immediately took a test drive and found out that the car has mechanical issues that should have been fixed before delivery. The car, a 2014 MDX with 53k miles, was making a humming sound and during acceleration, the rpm on engine was going up and down, and there was some hesitation on acceleration. I took it to the Acura dealer as suggested by the Carvana rep and the dealer rep recommended a 1). Transmission fluid flush 2). Reprogram a module (forgot the name) and 3). Replace back mount. Carvana/Silver Rock(which provides extended warranty on Carvana cars) initially only approved 2 and 3 above, which the Acura dealer refused to perform unless the car also get a transmission fluid flush, because they said it they cannot guarantee it will solve the issues mentioned above. In the end, I am tired of this going back and forth between Carvana and the Acura dealer and Silver Rock and just asked Carvana to pick up their car at the Acura dealer and refund my money. Finally, Carvana agreed to also perform the transmission flush. So instead of enjoying my car after delivery, I had to spend 2-3 days constantly on the phone communicating and resolving these concerns. At this time (3 days after delivery), the car is still in the dealership because Silver Rock has not paid the dealer and hence the car is still being held there. It is just not worth it to get a car at Carvana, you dont know what you are going to get!
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