Overall, Carvana is a great way to purchase a used car. I have been recommending this new and improved way of buying a car to many different people. The overall experience is fantastic, from ease of finding a car, to purchase and wonderful customer service. Only reason for not giving 5 stars has been some dissatisfaction with functioning of actual car almost immediately upon receipt, though not discovered until after the 7 day window to return had lapsed. Otherwise, may have determined to return the car had I known some of the issues. Issues were as follows (identified less than 20 days after receiving car): 1) Air Conditioning not working properly. Ultimately, independent mechanic determined that several things needed to be replaced in order to fix, resulting in approximately $700 in repairs. While these repairs were covered via Carvana's partnership w/ insurer Silver Rock, I will say it was somewhat of a hassle to have to deal w/ this issue immediately after receiving the car. Time is valuable, which is the reason I opted to use Carvana in the first place. 2) Transmission issues. I noticed after several days of driving that the shifting between certain gears was somewhat jumpy. Further, the car shuddered slightly at higher speeds on the interstate. Independent mechanic confirmed these issues. Recommended repair was to flush the transmission fluid several times. This service was not covered by Silver Rock or Carvana and resulted in almost $450 in out of pocket costs. Further, I just received the car back and am still not convinced that the issue is fixed, which will result in another trip to mechanic and potentially additional out of pocket costs to fix (keep in mind this is a car w/ less than 60k miles, so would expect that transmission would still be in good shape). These are my only two issues w/ Carvana- essentially that I do not feel the car was serviced appropriately prior to being offered for sale. Otherwise, everything else about my Carvana experience has been great. As you can see, even though have had some headache w/ getting car in good enough shape, i'm still recommending Carvana to friends, colleagues, family, etc.