We just purchased a 2014 Chevrolet Captiva LT with just a few hundred miles over 28,000, and I am very impressed with the Carvana experience. All of the interactions I had with the online staff were very professional and helpful, and the delivery driver was great as well. There are only a few little things that are drawbacks. First is that you really need to drive a similar car before you go down this route--I know Carvana has a seven day return, which is very generous, but still, I think it helps to sort of have an idea of what to expect before it's dropped on your driveway. We drove a similar model at a local dealership, so I knew more of what I should be looking for. Another thing is that despite the incredibly detailed photos and descriptions, there are still some minor scuffs and scratches and dings and things that just don't show up in photos, particularly inside the car. Although nothing we've found so far would have been a deal-breaker or made us want to turn the car back in, there were still a few more interior flaws than I was expecting. The one thing that was the biggest annoyance is that although the car showed up having just been washed at a nearby automatic car wash (I assume by the local prep staff), there were greasy or smudgy finger/handprints at every single door where someone had grabbed the paint instead of the door handle or window frame. It wouldn't have been quite so noticeable, but the car is metallic black, and everywhere there WEREN'T handprints was just gorgeous. I thought these smudges would be easy enough to get off, but after using several different products, I wound up having to use Meguiar's Ultimate Compound and an hour of intense upper arm exercise to get them out. This obviously wasn't something anyone thought about when it happened, but I would have been pretty perturbed if I wound up having to take it somewhere and have it machine polished. As it is, it looks like I've managed to get them off well enough and I'm still very pleased with the car. I believe I got a very good deal, and despite the few minor niggles, I would certainly recommend Carvana to anyone. I liked not having to deal with the sales manager and dicker over the doc fee and dumb markups and all the other things that make buying from a traditional dealer less than pleasant.
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