about us
why carvana
WE SELL CARS, BUT WE’RE NOT CAR SALESMEN
Your experience doesn’t end once you get the keys. Our goal is to make sure you have peace of mind when it comes to your new ride.
Online means savings
Our 100% online process cuts out the middlemen, so you get a lower price from the start. No commissions, no pressure, and no hidden fees. Saving you $1,400 on average compared to traditional dealerships.
Learn morePick up your car or have it delivered
With Carvana, you decide how and when you’ll receive your ride. Have it delivered right to your driveway or pick it up from one of our car vending machines. Your choice.
Learn moreWe’re looking out for you
Every Carvana car comes standard with a limited 100 day/4,189 mile warranty. Should anything happen, we'll take care of it so you can rest easy.
Inspected and perfected
Every one of our cars goes through a strict 150-point inspection to make sure it meets our high standards. We even include a free Carfax report, because if it isn’t good enough for us, it’s not good enough for you.
Learn more7-Days to love it or return it
Every Carvana car comes with a 7-day return policy. Take it for a spin and see if it truly fits your life. If you don’t love it after 7-days, simply return it. It’s that easy.
Learn moreGiving Back
At Carvana, we put people first and selling cars second. Which is why giving back to local communities is an important part of our company’s mission.
Carpool Program
The Carpool program is a Carvana community-led initiative where we help spread goodwill by donating vehicles to people nominated by their friends, family, and neighbors for making an impact in their community.
Learn moreCar donation to a local hero
We’re always looking to help those who help others. So when we learned that Phoenix resident, Shannon Vivar, used her car to protect a family from a suspected drunk driver, we wasted no time in helping her out.
Learn moreCustomer reviews
FAQs
Great question! On our search page, we show a 360-degree view of our accident-free cars online and offer Touchless Delivery right to your driveway. To learn more about our safety measures, click here.
Once you've selected the car that you're interested in, we will ask you to choose your method of payment, including if you'd like to use a trade in as a down payment, and upload documents unique to your purchase.
Next, you can choose to add additional coverage or protection to your new car.
Finally, you will choose if you want your new car delivered or if you prefer to pick it up. Once you receive your vehicle, you'll get a 7 day test own. If you change your mind within those 7 days, we'll take it back or swap it out for another one up to 3 times. Click Get Started on any vehicle to begin!
Each of our cars pass a detailed 150-point inspection process to earn our Carvana quality standard. Our cars have clean titles, no reported accidents, and no reported fire, frame, or flood damage. We stand behind our quality by offering a complimentary 100-day/4,189-mile Limited Warranty on every single car.
Yes! All Carvana cars come with a 7-Day Money Back Guarantee. If you decide you don't like the car during those first 7 days, just give us a call to set up a return or exchange. You will be refunded the price you paid for the vehicle, excluding the shipping/delivery charge (if applicable).
You bet! The Carvana Referral Program is all about sharing the love of buying (and receiving) a car the new way with friends and family, while pooling money together in a crowd-sourced charity fund for someone in need.
Every time a Carvana customer refers a friend, we add $100 to the Carpool Charity Fund. When that fund reaches our goal amount, we’ll buy a car for someone in need.
Read more about our latest Carpool Charity Fund recipient and their inspiring story. You can also nominate someone you know to be eligible for our next Carpool grant by sending us an email at [email protected]
We have adjusted our delivery process to better protect our customers during these unprecented times. Please view a breakdown of our updated touchless delivery experience below...